Exploring the Dispute Rules Content Pack for Visa

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Learn how the Dispute Rules Content Pack for Visa application leverages questionnaire and mapping to ensure proper categorisation and processing of disputes.

    Overview of Dispute Rules Content Pack for Visa

    The Dispute Rules Content Pack for Visa application:
    • Provides an intake questionnaire for Visa card related disputes and guides on the dispute reason code for the disputed transactions.
    • Determines eligibility for the disputed transactions based on the Visa Core Rules and Visa Product and Service Rules.

    The Dispute Rules Content Pack for Visa contains the latest chargeback eligibility rules as of the August store release.

    Key benefits

    The Visa questionnaires ensure that accurate information is collected upfront, improving efficiency and minimizing back-and-forth communications with the customer.

    Pre-built eligibility guidance enables agents to quickly assess the expected outcome of a dispute, which avoids unnecessary fees while improving agent productivity.