Customer Lifecycle Operations workflows

Financial Services Customer Lifecycle Operations (CLO) installs automated workflows for reviewing and approving customer account applications. These workflows create cases and route tasks to different agents, including KYC, document, tax, and credit agents.

Workflows available with this application

The following predefined workflows for business and client lifecycle services are available with the application:

Table 1. Predefined workflows available for business and client lifecycle services

Business Lifecycle	Client Lifecycle
Onboard new account	Onboard new customer
Onboard new contact	Notice of death
Update business KYC	Update personal KYC
Address change for account	Address change for customer
	Name change of customer

These workflows are built using Process Automation Designer and Flow Designer. The CLO admin can review and customize these workflows according to their organization's needs.

General workflow for Financial Services Customer Lifecycle Operations

When a customer requires a service, a CLO contributor initiates a case and updates its details, triggering the workflow. The flow triggers various tasks from the case and the assignment rules route these tasks to the agents in appropriate back-office teams such as deposit and document service. Throughout the workflow, agents complete their assigned tasks and update the status of the case. The case playbook guides agents through the steps that are needed to resolve the case.

Note:

Depending on the CLO service type, a workflow might have additional or fewer tasks.