Investigating a dispute

Complete tasks such as determining a recovery option, writing off a disputed transaction amount, and provide immediate final credit, notify the merchant, initiate provisional credit, determine reversal of provisional credit, and investigate the transaction.

• Determine recovery option for providing final credit
  Complete the Recovery option task to choose whether to pursue chargeback for a transaction where final credit to the card customer will be provided.
• Write off the disputed transaction amount
  Write off an uncollectible disputed transaction amount.
• Provide immediate final credit
  Issue immediate final credit to the card holder.
• Alert merchant regarding a dispute
  Alert the merchant to a card transaction dispute.
• Provide provisional credit to customer
  Initiate temporary credit to the card holder.
• Manually investigate a disputed transaction
  If a merchant refuses a transaction dispute, the case may move to the manual investigation task.