Now Assist for Threat Intelligence Security Center
Summarize
Summary of Now Assist for Threat Intelligence Security Center
Now Assist for Threat Intelligence Security Center is a ServiceNow generative AI capability designed to help threat analysts and security operations teams efficiently summarize case management content. It leverages the ServiceNow AI Platform, which offers three licensing tiers—Foundation, Advanced, and Prime—each providing increasing levels of AI functionality from basic insights to autonomous AI actions and customization.
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Key Features
- Case Content Summarization: Automatically generate concise summaries of threat intelligence and security case content to improve analyst productivity.
- AI Licensing Tiers:
- Foundation: Basic AI insights.
- Advanced: Enhanced productivity for relevant use cases.
- Prime: Autonomous AI usage and customization capabilities.
- Configuration Guidance: Provides instructions for setting up AI skills specifically for threat intelligence use cases.
- Geographic and Compliance Considerations: Availability of AI models and features varies by region and compliance requirements, including restrictions for in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, regulated markets, and self-hosted customers.
Important Considerations
- AI Limitations: AI-generated outputs may not always be accurate or complete. Customers should rigorously test, evaluate, and use human oversight when applying AI results, especially in sensitive or high-impact domains such as security.
- Data Processing and Privacy: Customer data is transferred securely to centralized ServiceNow environments and possibly third-party cloud providers following strict compliance policies. ServiceNow collects input and output data from the application for model improvement but allows customers to opt out of data collection.
- Support Resources: Customers can access troubleshooting resources, including the Security Operations Resource Library, community forums, Known Error Portal, and ServiceNow Customer Service and Support.
Practical Impact for ServiceNow Customers
This AI-powered tool empowers security teams to save time and enhance decision-making by automating the summarization of complex threat intelligence cases. Understanding licensing options and compliance restrictions helps customers select appropriate configurations and ensure alignment with data governance. Additionally, awareness of AI limitations and data policies informs responsible use and integration into existing security workflows.
Threat analysts and security operations teams can use ServiceNow generative AI skills to summarize case management content with Now Assist for Threat Intelligence Security Center.
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- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from threat intelligence objects, case management records, and security incidents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.