Request something else using the supplier catalog

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Request something else if the available catalog items in the supplier catalog do not meet your needs.

    Before you begin

    Role required: sn_slm.contact

    Procedure

    1. Navigate to the Supplier Collaboration Portal home page by accessing your instance URL and adding a /supplier suffix.
      For example, https://example.com/supplier.
    2. In the portal header, select Raise a request.
    3. Under the General category, select the General inquiry catalog item.
    4. From the Urgency drop-down list, select one of the following:
      • High
      • Medium
      • Low
    5. In the Requested for field, enter the name of the person or organization that this request is for.
    6. In the What can we help you with? field, enter the details explaining what you need help with.
    7. Select Add Attachments to upload any relevant images or documents.
    8. Select Submit.
      The application creates a case and assigns it to the supplier manager for review and approval.

      After the supplier manager approves the case, the supplier record is updated accordingly.