Viewing the status of a request using the dispute tracker

Track the progress of card disputes case requests using the dispute tracker.

Before you begin

Role required: sn_customerservice.consumer or sn_customerservice.customer

Procedure

1. In the Customer or Consumer Service Portal header, click Requests > All Requests.
2. In the My Lists filter, click My Requests.
3. Click a case in the Cases list.
4. Check the status of the disputed case, view the list of disputed transactions, and review the submitted documents in the dispute tracker.