Exploring Financial Services Treasury Operations

You can use ServiceNow® Financial Services Treasury Operations to manage treasury product onboarding with workflows available for key services such as wire transfers and Remote Deposit Capture (RDC). ​

Key features

• Manage new requests on a single system with real-time end-to-end visibility.
• Intelligently split cases across relevant teams.
• Reduce the complexity of the treasury product onboarding process with a unified playbook experience.
• Manage essential documentation using the ServiceNow® Financial Services Document Management application.
• Focus on specific tasks and complete them in the right order by using custom workspaces and roles.
• Track trends and response times with Performance Analytics to drive continuous improvement.

Treasury Operations personas

Treasury Operations is aimed at the following personas:

Table 1. Personas for Financial Services Treasury Operations

Persona	Description
Administrator	Treasury admin who's responsible for configuring the application.
Service requesters	Branch workers who submit requests and check the status of cases. The following users can submit a treasury service request for a treasury product activation or modification: Accounts and Contacts (business customers) who reach out to the treasury contributor Treasury contributor in the front office of a financial institution
Fulfillers	Agents in the middle or back office of financial institutions who work with treasury servicing team. They are responsible for working on treasury cases and tasks that come into treasury services and complete the activation or modification of treasury products. The following agents work on treasury service requests: Treasury contributor Treasury agent Treasury agent connector Documentation agent
Managers	A treasury manager of a financial institution: Reviews reports, dashboards, and SLAs Analyzes business processes using Process Mining projects