Building no-code applications

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Building no-code applications

    Building no-code applications with ServiceNow enables users to create and manage custom applications without the need for programming skills. The primary tool for this is Creator Studio, designed for building request-fulfillment applications easily by leveraging forms and automation. This capability is ideal for scenarios like submitting and approving office supply requests.

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    Builder Options and Their Use Cases

    • Creator Studio: Best for no-code users focusing on simple request-fulfillment apps with automated approval processes.
    • App Engine Studio: Offers low-code options for building a wider range of applications beyond simple requests, suitable for users seeking more customization without deep coding.
    • ServiceNow Studio: Designed for developers requiring a unified, modern interface to build and manage applications on the ServiceNow AI Platform with integrated low-code tools.
    • ServiceNow IDE and SDK: Intended for developers who prefer traditional coding workflows using Visual Studio Code and the ServiceNow Fluent language for application metadata and source code development.

    Understanding ServiceNow Applications

    A ServiceNow app is a packaged solution tailored for specific user groups, containing components such as APIs, tables, workspaces, forms, and workflows. Creator Studio apps typically focus on request submission and approval workflows, featuring views for both requesters and fulfillers.

    Related Applications and Features

    • App Engine Management Center (AEMC): Manage and track Creator Studio apps, requests, and collaborative development efforts.
    • App Engine Studio (AES): Enhance Creator Studio apps with advanced features like email notifications and security.
    • Catalog Builder: Create and modify catalog items through a guided visual interface.
    • Form Builder: Visually design and customize form views for user interactions.
    • Workflow Studio: Author, configure, and monitor workflows in a consolidated environment.
    • Workspace: Provides tools for agents and managers to efficiently address customer requests and issues.

    Practical Benefits for ServiceNow Customers

    ServiceNow's no-code and low-code tools empower customers to rapidly develop tailored applications that streamline request handling and approval processes without requiring extensive coding knowledge. This flexibility improves operational efficiency, accelerates app delivery, and supports collaboration between business users and developers across various skill levels.

    Create and manage custom applications in a simple, no-code environment.

    Creator Studio

    Have you ever wanted to create an application, but you don't know how to code? Then Creator Studio was designed for you!

    Which builder should I use to create an app?

    Figure 1. Types of builders
    Different builders available for different skill levels

    Want to build an app easily, without code?

    Creator Studio specializes in helping you craft request-fulfillment applications without writing code. For example, an application to request office supplies by filling out a form, and someone approves or denies your request. For more information, see Exploring Creator Studio.

    Need a more general app but still want low-code options?

    App Engine Studio lets you build a broader range of apps than Creator Studio without being a programming pro. For more information, see Exploring App Engine Studio.

    Are you a developer who wants more control in a centralized user interface?

    Build apps smarter and deliver them faster with the new ServiceNow Studio. ServiceNow Studio empowers platform developers with a modern, unified environment for building on the ServiceNow AI Platform. ServiceNow Studio features streamlined navigation to applications and metadata, integrated low-code tools, efficient tracking and packaging of development work that accelerates development processes and enhances productivity. For more information, see Exploring ServiceNow Studio.

    Are you a developer who wants to use industry-standard development tools and processes?

    The ServiceNow IDE and ServiceNow SDK support developing applications in source code with ServiceNow Fluent, creating JavaScript modules, and using third-party libraries. ServiceNow Fluent is a domain-specific programming language for creating application metadata in code.

    The ServiceNow IDE is an implementation of Visual Studio Code for the Web on the ServiceNow AI Platform. The ServiceNow SDK uses Visual Studio Code Desktop locally. For more information, see Building applications in source code.

    What apps are in ServiceNow

    A ServiceNow app is a package that performs a specific task for a specified group of users. Think of an app as a container with a set of rules around who can access and edit it. For example, ServiceNow apps can include an API, a table, a workspace, a form, a flow, or any combination of those things.

    A Creator Studio app uses forms and automation to enable users to request something and move the request through the approval process. Creator Studio also enables you to the see the fulfiller's view of the Request App Workspace for the app.

    Related applications and features

    App Engine Management Center
    Track and manage your Creator Studio requests, deployments, applications, and collaborative developers using App Engine Management Center (AEMC).
    App Engine Studio
    Open Creator Studio apps in AES to build more custom experiences, such as email notifications and additional security.
    Catalog Builder
    Create or edit a catalog item using a visual and guided experience.
    Form Builder
    Visually create, configure, and customize the different form views for your users using the form editor in Form Builder.
    Workflow Studio
    Integrate workflow authoring, configuring, and monitoring into a single-page experience.
    Workspace
    Address customer requests and issues in a workspace, which provides a suite of tools where agents, case managers, help desk professionals, and managers work with tools to resolve customer needs.