Zero Copy Connector for ERP new system field descriptions

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Zero Copy Connector for ERP new system field descriptions

    The Zero Copy Connector for ERP provides a form to define connection details for an ERP (Enterprise Resource Planning) system within ServiceNow. This setup enables customers to integrate and manage ERP system connections efficiently, supporting data extraction and synchronization without copying data unnecessarily.

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    Key Features

    • ERP system: Name your ERP system to identify the relevant business area clearly.
    • Short description: Provide a brief explanation of the ERP system’s purpose, such as handling sales orders.
    • Connection: Select the connection alias associated with configured credentials to connect to the ERP system. Only connections within the Zero Copy Connector for ERP scope are selectable, ensuring secure and valid connections.
    • ERP software: Choose one or more supported ERP software versions, such as ECC 7.5 or SAP S/4HANA 2021. The list includes major SAP versions but excludes patch updates.
    • Latest alive heartbeat: Displays the most recent successful connection timestamp between the ServiceNow AI Platform and the ERP system, confirming active communication. This is a system-generated, read-only field.
    • Extraction tables: Shows the count of ERP extraction tables linked to the system. Linking is managed by associating extraction tables to the ERP system record within the connector. This field is read-only.
    • Remote tables: Indicates the number of remote tables connected to the ERP system, managed similarly to extraction tables. This is also a read-only field.
    • Updated: Automatically records the last save date and time of the ERP system record.
    • Heartbeat status and error tracking: Once saved, the system provides heartbeat tabs showing the connection status (Started, Success, or Error), error details if any, timestamp of last heartbeat change, and links to relevant knowledge base articles for troubleshooting.

    Practical Implications for ServiceNow Customers

    By accurately filling out and maintaining the ERP system fields in the Zero Copy Connector for ERP, customers can ensure reliable integration with their ERP platforms. Monitoring heartbeat statuses helps detect and resolve connectivity issues promptly. Linking extraction and remote tables to the ERP system enables targeted data synchronization without redundant copying, optimizing data workflows and improving operational efficiency.

    The new system form in Zero Copy Connector for ERP contains information on connection details for the ERP (Enterprise Resource Planning) system.

    For process details, see Create an ERP system in Zero Copy Connector for ERP.

    Table 1. Create new ERP system fields
    Field Description
    ERP system Name of the ERP system to help identify the business area.
    Short description Brief description of what the ERP system is for, such as sales orders.
    Connection Alias of the connection credential that you configured to connect to the system of record. You can select only from connections in the Zero Copy Connector for ERP scope.

    For more information, see Configure the Zero Copy Connector for ERP credentials and connection.
    ERP software The supported ERP software on the system. Select one or more options from the list, for example, ECC 7.5 and SAP S/4HANA 2021. The list contains SAP major versions and does not include patch versions.
    Latest alive heartbeat Date and time that the ServiceNow AI Platform most recently connected to the ERP system.

    This field isn't editable and has a value only if the ERP system has been successfully saved and contacted.
    Extraction tables Number of ERP extraction tables in the ERP system. This field isn't editable.

    Link a system to an extraction table by adding the system to the ERP extraction table record in Zero Copy Connector for ERP. For more information, see Add a new ERP extraction table in Zero Copy Connector for ERP.
    Remote tables Number of remote tables in the ERP system. This field isn't editable.

    Link a system to a remote table by adding the system to the ERP remote table record in Zero Copy Connector for ERP. For more information, see View and edit ERP remote table details with Zero Copy Connector for ERP.
    Updated Date and time the ERP system record was most recently saved. This field isn't editable.
    KB link (on heartbeat tabs after system record is first saved) If there's an error and a relevant knowledge base article is available, a link to the article is provided.
    Status (on heartbeat tabs after system record is first saved) State of the heartbeat: Started, Success, or Error.
    Error text (on heartbeat tabs after system record is first saved) Details about any errors that have occurred.
    Updated (on heartbeat tabs after system record is first saved) Date and time when the heartbeat was last changed.