Configure notifications for ERP-CM tasks

Enable notifications to find out when ERP Semantic Mining (ERP-CM) succeeds or fails in a mining job for the ERP (Enterprise Resource Planning) system of record.

Before you begin

Before you can set up notifications for yourself, your admin must add you to the ERP Semantic Mining Notification group. For more information, see Add a user to a group.

Role required: sn_erp_mining.erp_admin, sn_erp_mining.erp_user

About this task

For general information on preferences, see System and custom notification and delivery channel preferences in Next Experience.

Procedure

1. From your user profile, navigate to Preferences.
   
2. Select the Notifications card.
3. Enable the toggle for Custom Notifications in General Settings.
4. Select the open in new tab icon for Custom Notifications.

   Figure 1. Open custom notifications

   

5. Select the Create notification button.
6. Enter the basic details for the notification in the Select notification section of the Create Notification modal.

   Table 1. Basic notification fields

   Field	Description
   Personal notification name	Descriptive name for the notification you're setting up. For example, Ann's ERP failure email notification.
   Notification	Select the notification that you want. The options are: ERP Extraction Completion Notification ERP Extraction Failure Notification

   

7. Select the Next button.
8. Select the delivery channel.
   1. Expand the method for how you want to be notified, such as Email.
   2. Enable the toggle for the email address that you want to receive the notification.
      Email addresses must already be associated with your ServiceNow AI Platform user account.
   3. Select the Next button.
9. Select the Schedule for your notification.
10. Finish setting up the notification by selecting the Save button.

Result

The notification email you receive contains a link that takes you to the record for the customization mining job. You can view the progress of its tasks by selecting the Show training progress Related Link. The tasks there also appear in the Connection tasks overview list on the Overview tab of the Connection status page. You could then select to Show matching on a day's Task period value in the Connection tasks overview list to see the status of all tasks for that day.