Zero Copy Connector for ERP connection and credentials field descriptions

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Zero Copy Connector for ERP connection and credentials field descriptions

    The Zero Copy Connector for ERP enables secure and precise connectivity between ServiceNow and an ERP (Enterprise Resource Planning) system by specifying detailed connection and credential settings. These settings define how the connector communicates with the ERP system, including support for SAP load balancing and SNC (Secure Network Communications) security configurations.

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    Connection Information

    The connection fields allow ServiceNow customers to configure how the Zero Copy Connector connects to their ERP system:

    • Connection Name: A label or alias to identify the connection.
    • Host name or IP Address: The ERP server or load balancer hostname or IP.
    • Login Language: Two-character language code for the ERP server.
    • SAP Client and System Number: Identifies the SAP instance on the host; leave system number blank if using a load balancer.
    • Load Balancing Fields: Include message server port/name, SAP R3 system ID, and load balancing group name, used only when connecting via a load balancer.
    • SNC Configuration: Mandatory fields when SNC is enabled, such as the communication partner’s SNC name, quality of protection level, SAP cryptography library path, SNC mode flag, and client SNC name (PSE name). These define the security parameters for encrypted and authenticated communication.

    Credential Information

    ServiceNow customers must provide credentials that enable authentication to the ERP system:

    • User Name: The login username for accessing ERP data.
    • Password: The associated password for authentication.
    • Credential Name: An alias or label for the credential used in the connection.

    Practical Application

    By carefully configuring these connection and credential fields, ServiceNow customers can establish secure, authenticated, and optionally load-balanced connections to their SAP ERP systems. SNC options allow for enhanced security through encryption and integrity checks. Proper configuration ensures reliable data access without copying, optimizing performance for ERP integrations.

    The Connection and Credential Alias modal contains connection and credential details that specify how Zero Copy Connector for ERP connects to the ERP (Enterprise Resource Planning) system.

    For process details, see Configure an SNC connection in Zero Copy Connector for ERP.

    Connection Information field descriptions

    Table 1. Connection Information fields
    Field Description
    Connection Name Label or alias for the connection.
    Host name or IP Address to SAP Application server or the Load Balancer Host name or IP address of the ERP system server or load balancing host that connects to the ERP system.
    Login Language Two-character language code of the language of the ERP server you're connecting to.
    SAP Client Client value of the connection host where the SAP instance is installed.
    SAP System Number System number of the connection host where the SAP instance is installed.

    Don't enter anything in this field if the connection you're specifying is for a load balancer.
    Load Balancing: SAP Message Server Port number or logical name Port number or name of the message server host.

    Enter this value only if the connection you're specifying is for a load balancer.
    Load Balancing: SAP R3 Name Three-character system ID of the ABAP system to be addressed.

    Enter this value only if the connection you're specifying is for a load balancer.
    Load Balancing: SAP Load Balancing Group Name of load balancer.

    Enter this value only if the connection you're specifying is for a load balancer.
    The communication partner's SNC name Canonical name. (Mandatory if SNC Connection field is set to true.)
    SNC Connection To use an SNC with a connection, set to true.
    The quality of protection (QoP) level for SNC Enter one of the following numbers (just the number, not the text):
    • 1: Apply authentication only
    • 2: Apply authentication and integrity protection
    • 3: Apply authentication, integrity, and privacy protection (encryption)
    • 8: Apply global default protection
    • 9: Apply the maximum protection
    The external security product's library Absolute path of the SAP Cryptography library file. (Mandatory if SNC Connection field is set to true.)
    The SNC mode flag to indicate whether the communication should use SNC protection Enter one of the following numbers (just the number, not the text):
    • 0: Do not apply SNC to connections
    • 1: Apply SNC to connections
    SNC : Client SNC Name Client Personal Security Environment (PSE) name. (Mandatory if SNC Connection field is set to true.)

    Credential Information field descriptions

    Table 2. Credential Information fields
    Field Description
    User Name User name to log in to the system of record to access ERP data.
    Password Password to authenticate and log in to the system of record.
    Credential Name Alias or name for the login credential.