Set up and configure the conversational SMS Integration with AWS End User Messaging application

  • Release version: Yokohama
  • Updated June 16, 2026
  • 1 minute to read

    • Integrate Conversational SMS with AWS End User Messaging to enable customers to chat with live or virtual agents

    To set up an integration between SMS and AWS End User Messaging, complete the following steps.
    Table 1. Setup steps for SMS integration with AWS End User Messaging
    Set up SMS End User Messaging Service and AWS resources
    Set up SMS integration on ServiceNow instance