Carousel user input control

Tip:

If you want to change the default number of listed items per page, you can modify the com.glide.cs.picker_page_limit system property. The default value is 10.

Carousel input control properties for LLM topic discovery

Note:

The Carousel user input control is not supported in Now Assist in Virtual Agent.


Property	Description
Node name	Name that identifies this node in the topic flow.
Variable name	Name of the variable that stores the user response to this prompt. The variable name is automatically created from the Node name property.
Allow automatic slot-filling	Toggle to allow this node’s value to be automatically set by other nodes, as well as during topic discovery. When this toggle is activated, the Detail description field changes from dynamic Data Pill Picker and script options to a static text field.
Detail description	Description of the information that you need from users. If the Allow automatic slot filling toggle is deactivated, you can create a dynamic detail description by selecting the Data Pill Picker icon to define conditions, or select the Open Editor icon to enter a script. If the Allow automatic slot filling toggle is activated, you can only enter a static description.
Define carousel items	Use a script to create items for selection in your carousel. The script should return an array containing one or more items. See the Example carousel item expression section in this topic.
Advanced (optional)
Enforce user prompt
Enforce user prompt	Toggle to open a field for a custom message shown to the user instead of the message generated by the large language model (LLM). You can create custom messages in plain language, input a script, or define conditions with the data pill picker.
Validation	Add a script to validate the user input. For example, check if the user entered a valid email address.
Additional instructions for LLM	Further instructions to the LLM, such as adding data formats, restrictions, or default values for user responses. You can create additional instructions in plain language, input a script, or define conditions with the data pill picker.
Hide or skip this node
Conditionally show this node if	No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. This field is not applicable when the Carousel node is used within the Input Collector node.
Allow user to skip this node if	No-code condition statement or low-code script that specifies a condition for letting users skip this node in the conversation. The condition must evaluate to true. You can set this field using either the condition builder or a script. If users enter a value such as `skip this step` when the conditions do not allow skipping, they receive a message saying the node cannot be skipped and are re-prompted to provide an answer.

Example Carousel input control for LLM topic discovery


Carousel properties	Carousel prompt
	Figure 1. Web UI carousel prompt

Carousel input control properties for NLU topic discovery


Property	Description
Node name	Name that identifies this node in the topic flow.
Variable name	Name of the variable that stores the user response to this prompt. The variable name is automatically created from the Node name property.
Prompt	Prompt or question for the user. The prompt can be either a text string or a script that returns text. This value is used only when the default value is not specified. For example: `What's your name?`
NLU entity	Option to associate an NLU entity with the node. If an NLU entity is associated with the input variable for this node, Virtual Agent can slot-fill the specified value based on the user's utterance. Select an entity from the list of entities associated with the topic intent. When you specify an entity for the node, the Do not ask users to confirm recognized entity toggle switch is displayed. When enabled, users are not prompted to confirm the extracted entity. This field is available only when NLU discovery is enabled on the instance.
Define carousel items	Use a script to create items for selection in your carousel. The script should return an array containing one or more items. See the Example carousel item expression section in this topic.
No records response message	Message displayed to the user when the table search doesn’t return any records. The message can be either a text string or a script that returns text.
Advanced
Default value
Default value	Predefined value for the user response to the question or prompt. The response defined in the Default value confirmation field asks the user to confirm the default value. If the user responds with `no`, the value becomes null. The default value can be either a text string or a script that returns text. For example, if you're using dot-walking, the default value might be: `Script Variables > Last username`. Or if you're using a script, the default value might be: `{{vaScripts.lastUsername}}`.
Confirmation messages
Input completion confirmation	Bot response shown to the user when the node interaction is complete. The message can be either a text string or a script that returns text. For example, if you're using dot-walking: `Thanks, (Input Variables > Username)!` Or if you're using a script, the acknowledgement might be: `Thanks, {{vaInputs.username}}!`
Default value confirmation	Message that asks the user to verify that the value in the Default value field is correct. This message is used instead of a value in the Prompt field. It can contain either a text string or a script that returns text. For example, if you're using dot-walking: `Are you (Input Variables > Username)?` Or if you're using a script, the confirmation message might be: `Are you {{vaScripts.lastUsername}}?`.
Conversation switching
This section is available only when NLU discovery is enabled on the instance.
Turn on to let users change the subject	Option to enable NLU prediction for this node. If enabled, users can enter text to answer questions, regardless of the type of input control being used. Virtual Agent uses this utterance to match another existing intent, letting the user switch topics.
Hide or skip this node
Conditionally show this node if	No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true.
Allow user to skip this node if	No-code condition statement or low-code script that specifies a condition for letting users skip this node in the conversation. The condition must evaluate to true. You can set this field using either the condition builder or a script.
Skip reprompting if	No-code condition statement or low-code script that specifies a condition for letting users skip reprompting in the conversation. When a preceding node is revisited through a topic loopback or Dialog Act, the Virtual Agent bypasses this node and automatically retain its original value.

Example Carousel input control for NLU topic discovery

Note:

Virtual Agent Designer controls may display and function differently in other channels.


Carousel properties	Carousel prompt
	Figure 2. Web UI carousel prompt
	Figure 3. ServiceNow mobile carousel prompt

Example carousel item expression

(function execute() {
    var options = [];
       options.push(
            {
                'Name': 'Item 1',
                'Value': 'item_1',
                'Description': 'Acme keyboard model 200',
                'Body': 'https://images.pexels.com/photos/688666/pexels-photo-688666.jpeg'
                'Card_name': 'AcmeCard'
                'Card_data': {"identifier":"IT hardware and software","header":"Acme keyboard model 200","description":"The model 200 keyboard is a ten-key-less keyboard."}
            }
       );
       options.push(
            {
                'Name': 'Item 2',
                'Value': 'item_2',
                'Description': 'Acme keyboard model 300',
                'Body': 'https://images.pexels.com/photos/916472/pexels-photo-916472.jpeg'
                'Card_name': 'AcmeCard'
                'Card_data': {"identifier":"IT hardware and software","header":"Acme keyboard model 300","description":"The model 300 keyboard is a full-size keyboard with a ten-key pad."}
            }
       );
       return options;

})()

The script in the Carousel Item Expression property defines and returns an array containing the items that appear in your carousel. The elements of this array must contain name, value, and body keys. In the example, the script creates an array called options and adds two elements, each with the required keys. The images here are hard-coded as an example.

Table 1. Example code key
Key	Description
Name	Name of the carousel item. This name is shown below the image on the carousel.
Value	Value for the item. When a user selects a carousel item, this value is stored in the variable named in the Variable name property.
Description	Text string that describes the carousel item. The description is shown below the image name. A carousel with more than three items displays left and right arrows for scrolling through the images and a Select button under each item. If a description is over 140 characters, users can expand the content.
Body	Image used in the carousel item. The value is a URL for an image file.
Card_name	Text string header identifying the card shown in the carousel.
Card_data	Array containing text strings to be presented on the card. Values include identifier, header, and description.

Channel support

Table 2. Channel support for the Carousel user input control
Channel	LLM support	NLU/keyword support	Constraints
Web UI	Not Supported	Supported	None
Mobile UI	Not Supported	Supported	None
Now Assist panel	Not Supported	Supported	None
Microsoft Teams	Not Supported	Supported	None. If the carousel contains more than 10 items, users must select Next to review the remaining items.
Slack	Not Supported	Supported	None
Workplace	Not Supported	Supported	None
Facebook Messenger	Not Supported	Supported	The title for an image has a maximum limit of 40 characters. The text for the image has a maximum character limit of 60 characters. A user can view only 10 images at a time. If there are more than 10 images, the pagination format is used to view more options. The default value of the maximum number of images in a carousel for a page is set in the sn_va_fb_messenger.max_carousel_cards system property. This property is found in the System Properties [sys_properties] table.
SMS Twilio	Not Supported	Not supported	Not applicable
LINE	Not Supported	Supported	The title for an image has a maximum limit of 40 characters. The text for the image has a maximum character limit of 60 characters. A user can view only 10 images at a time. If there are more than 10 images, the pagination format is used to view more options. The default value of the maximum number of images in the carousel for a page is set in the sn_va_line.max.carousel.cards system property. The property is located in the System Properties [sys_properties] table.
WhatsApp	Not Supported	Supported	None
Apple Messages for Business	Not Supported	Supported	None
Alexa (Voice)	Not Supported	Supported	For screen devices, use touch scroll. For nonscreen devices, use voice pagination.