The world works with ServiceNow
ServiceNow leads the cloud computing industry by specializing in digital workflow automation, helping organizations work more efficiently and intelligently. At the core is the ServiceNow AI Platform, which integrates processes, data, and people into seamless workflows. ServiceNow embeds AI at scale—from predictive analytics to generative and agentic AI—so enterprises can automate complex tasks, make decisions faster, and deliver more intelligent, adaptive experiences. By combining workflow automation with state-of-the-art AI, ServiceNow enables responsible, trustworthy adoption of next-generation technologies.
ServiceNow AI Research: shaping the future of work with AI
At ServiceNow, we’re putting AI to work for people. ServiceNow knows agentic AI will define how enterprises work with intelligent systems, moving from passive assistants to active digital coworkers. We believe AI should not just support the enterprise: it should act as an adaptive partner that can continuously learn, plan, and provide meaningful assistance in complex enterprise environments. Our goal: help organizations across every industry transform through intelligent, scalable, and human-centered AI solutions, always guided by trust, responsibility, and impact.
Who we are
Scientists, researchers, and innovators comprise ServiceNow AI Research, a team dedicated to advancing the state of the art in enterprise AI. We push frontier research while keeping real-world applications in mind to ensure that every ServiceNow user benefits from intelligent, scalable, and trustworthy AI-driven experiences. Our mission aligns scientific excellence with business impact, unlocking the next generation of enterprise intelligence.
Our focus
ServiceNow AI Research teams future-proof our AI in a rapidly advancing landscape.
Our Frontier AI Research team drives innovation by exploring the next generation of enterprise intelligence. Our work focuses on developing adaptive agents that can learn and act autonomously in complex environments, building multimodal systems that unify text, images, audio, and structured data, and designing predictive insight agents that deliver actionable foresight. We also advance Reinforcement Learning for Agentic Learning (RL4AL), a method that enables agents to continuously evolve through interaction and optimization.
Meet the Frontier AI Research Team
The AI Research Deployment team supports the broader ServiceNow® AI Platform, fueling innovation across the company. This includes the development of enterprise-grade foundation models, such as the Apriel family, as well as ensuring robust AI trust and security through fairness, transparency, and safety principles. We also contribute Deep Research expertise to create specialized AI systems that power high impact use cases across the Platform.
Meet the AI Research Deployment Team
Latest Publications
AlignVLM: Bridging Vision and Language Latent Spaces for Multimodal Document Understanding
. At Neural Information Processing Systems (NeurIPS), 2025.
Causal Differentiating Concepts: Interpreting LM Behavior via Causal Representation Learning
. At Neural Information Processing Systems (NeurIPS), 2025.
How to Train Your LLM Web Agent: A Statistical Diagnosis
. At Neural Information Processing Systems (NeurIPS), 2025.
Leadership Team
The ServiceNow Research leadership team provides guidance and support for our research teams.
Christopher Pal
Distinguished Scientist
Nicolas Chapados
VP of Research
Denis Therien
VP of Research Partnerships
Valérie Bécaert
Sr Director of Research
David Vazquez
Director of AI Research
Our commitment to ethics and open-source innovation
As an AI-native company, responsibility is built into everything we do. At ServiceNow, we believe AI must be developed with fairness, transparency, and accountability, values that guide our work and commitment to building trustworthy enterprise AI. We also dedicate ourselves to advancing AI through open-source contributions, fostering accessibility, collaboration, and continuous innovation within the global AI community.
Fostering community engagement
As part of our commitment to advancing open, responsible, and impactful AI, ServiceNow AI Research team proudly acts as a founding member of the AI Alliance, contributing to global standards through Ecma International. Our team also collaborates with faculty members and grad students in leading universities, including Stanford, University of Toronto, McGill, and Université de Montréal.
We welcome collaboration
We welcome feedback and collaboration from across the AI community. If you’re working on innovative AI research, foundational models, or agent-based systems, we’d love to hear from you, let’s push the boundaries of enterprise AI together.
