ServiceNow AI Research

Web Agents

The BrowserGym Ecosystem for Web Agent Research
The BrowserGym ecosystem addresses the growing need for efficient evaluation and benchmarking of web agents, particularly those …
AgentMerge: Enhancing Generalization in Fine-Tuned LLM Agents
Recent advancements in large language models (LLMs) have spurred interest in developing autonomous agents capable of performing complex …
Fine-Tuning Web Agents: It Works, But It's Trickier Than You Think
Recent advancements in large language models (LLMs) have sparked interest in developing autonomous web agents capable of performing …
WorkArena++: Towards Compositional Planning and Reasoning-based Common Knowledge Work Tasks
The ability of large language models (LLMs) to mimic human-like intelligence has led to a surge in LLM-based autonomous agents. Though …
Fine-Tuning Web Agents: It Works, But It's Trickier Than You Think
Recent advancements in large language models (LLMs) have sparked interest in developing autonomous web agents capable of performing …
An Ecosystem for Web Agents: WorkArena, BrowserGym, AgentLab and more
The BrowserGym ecosystem addresses the growing need for efficient evaluation and benchmarking of web agents, particularly those …
WorkArena: How Capable are Web Agents at Solving Common Knowledge Work Tasks?
We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on …
WorkArena: How Capable are Web Agents at Solving Common Knowledge Work Tasks?
We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on …
The Unsolved Challenges of LLMs in Open-Ended Web Tasks: A Case Study
In this work, we investigate the challenges associated with developing goal-driven AI agents capable of performing open-ended tasks in …