ServiceNow AI Research

Web Agents

Fine-Tuning Web Agents: It Works, But It's Trickier Than You Think
Recent advancements in large language models (LLMs) have sparked interest in developing autonomous web agents capable of performing …
An Ecosystem for Web Agents: WorkArena, BrowserGym, AgentLab and more
The BrowserGym ecosystem addresses the growing need for efficient evaluation and benchmarking of web agents, particularly those …
WorkArena: How Capable are Web Agents at Solving Common Knowledge Work Tasks?
We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on …
WorkArena: How Capable are Web Agents at Solving Common Knowledge Work Tasks?
We study the use of large language model-based agents for interacting with software via web browsers. Unlike prior work, we focus on …
The Unsolved Challenges of LLMs in Open-Ended Web Tasks: A Case Study
In this work, we investigate the challenges associated with developing goal-driven AI agents capable of performing open-ended tasks in …