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Resolved! Viewing an article says - 'You do not have sufficient privileges to access this knowledge item'

Viewing an article says - 'You do not have sufficient privileges to access this knowledge item' Scenario and Reason for this issue in our case:End users had bookmarked few articles. When the users opened those links it saysReason - Those articles are...

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Resolved! In case of any Rejection, all remaining approvals should move to "Not required"

In case of any Rejection, all remaining approvals should move to "Not required"We have created a flow that generates approvals based on a variable:If the fulfiller selects one approval required and type = Individual, the system sends approval to one ...

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Inaccessible app scope

I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?

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HR case Not creating in Draft State

Hi Team, I’m facing an issue. When I create an HR case in Native Ui OR Backend , it goes to the Draft state. However, when I create a case via the Employee Center or Portal, it goes directly to the Ready state. I want the case to go to the Draft stat...

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Integration -ServiceNow & Sharepoint

i want to the steps of how the integration will be done between servicenow and sharepoint ?Is there any OOB spoke available ?

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Relationship in CSM Module

Hi, In CSM/PSDS module, how are we handing parental relationship information ?Is there a more effective or standardized way to store parental information (such as father and mother names) for a household member given that these are simple string fiel...

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SOM - Display of product offerings catalog loads indefinitely

Hi everyone !I'm trying to build a catalog of product offerings, on my PDI Instance.I've created a product catalog (very simple), added a category, and created a product offering.All these elements have been published.Now, I want to see them in the b...

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Drag & drop attachment for all catalog form

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...

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Resolved! Migrating Agile 2.0 data to Enterprise Agile Planning

Migrating from Agile 2.0 to Enterprise Agile Planning (EAP) in ServiceNow to aimed at aligning Agile execution with enterprise-level planning and delivery.

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How to make comments mandatory based on the knowledge article rating on portal.

I need to enforce a validation on the Service Portal so that when a user submits a knowledge article rating below 3 stars, the comments field becomes mandatory before the feedback can be submitted.

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Developer site not opening in Chrome

Sorry to spam everyone - but I can't get into the Developer site using Chrome today. Does anyone know how to report this to ServiceNow? I have cleared cached, rebooted and as a last resort, tried Edge - which is how I got in. The link I'm using is...

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Resolved! Going "100% Workspace" in Yokohama SPM Pro.

My customers are looking to go "100% Workspace" in their adoption of SPM. That's great for the whole demand & project lifecycle, but as I prepare their training material I'm trying to capture anything they won't be able to do. They're in Yokohama, ...

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Need help On Portal issue while chat in now assist

while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.

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Flow Action error(cannot read property "id" from undefined,Detail: Cannot read property "id")

I'm getting the flow action error while running and also I can't able to publish the flow I filled the details for the required field though I get this error. I can't able to debug where it goes wrong. Could someone help?

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How to hide OOB dashboards from Platform Analytics

Hi Everybody, In Platform Analytics, I see some out-of-the-box dashboards that I don’t want users to see.When I check the table pa_dashboard.list, I can open the dashboard records. However, in some of the record forms I can see this message appearing...

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