ServiceNow Community

Unable to Connect Oracle via MCP Server Tool in ServiceNow (REST API Works)

We successfully upgraded the our instance to Zurich Patch4.Following the upgrade, we attempted to establish a connection to the Oracle MCP Server using Credential Authentication; however, this attempt was unsuccessful.Connectivity to Oracle via REST ...

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Separate catalog items or unique catalog item for different operations related to a common topic

Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...

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Asset v/s CI

Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow. As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. ...

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How to hide Activity and Attachments tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users, and only for Offboarding cases. i wa...

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Request Incident Exceptions Best Practice Question

Can anyone confirm for me if this is a sound approach - Restrict SLA exception requests only when an incident is in resolve status? I believe with an open approval task; the incident will not move to close until after the exception approval task is c...

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"Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

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need to copy the answer on custom metric div to another metric preceding the order of the div.

i have a client controller on a widget to copy answer from one custom metric to another metric, but it's not working for yes/no radial buttons metric, for string the value is copying. tried the below script api.controller = function ($scope, $timeout...

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How to stop duplicate names being entered even with excess whitespace

I'm working on a catalogue item and we've got a requirement where a user can't input the same name as an existing entry in the business application (cmdb_ci_business_app) table:However, what we've noticed is that if the existing Business Application'...

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Inquiry About Implementing Failover MID Server Cluster for OOTB AD Spoke

Hi, I wanted to reach out and get some insights on an issue we've been encountering with our current MID server setup.Our goal is to create an updated flow that will allow us to leverage multiple MID servers. The issue we're facing is that, on occasi...

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Notify if an incident is high priority and unassigned for 2 hour when it is not assigned to any grou

Hi,I tried, but the email is not triggering. I am using after business rule with insert update (function executeRule(current, previous /*null when async*/) { // Notify if an incident is high priority and unassigned for 2 hour when it is not assi...

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Major Incident Communication – Sending SMS via custom provider (not Twilio) using Notify

Hi everyone,I’m working with Major Incident Communications in Service Operations Workspace, using the Notify (new) framework.Out of the box, SMS works with Twilio, but in my case the customer requires using their own SMS provider (Twilio is not allow...

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Can you please paste a couple of ATF Test Cases with GlideRecord

Hi,I have good experience using out-of-the-box test steps, but in my company, I have never had to use ATF Test Steps with server-side using GlideRecord. A basic scenario is enough; I just want to learn how to use GlideRecord in ATF. Kindly help.Regar...

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Performance Analytics Roles

Hello,I'm wondering if someone can help me please. We are bringing in Performance Analytics into our company, and have been looking at the roles for PA. We would like to create a couple of 'Persona's' for users but a little unsure of the roles. We wo...

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How to Change CMDB Workspace Logo to Customer Logo

Hi All,I have a requirement to update the CMDB Workspace logo and replace it with our customer logo. Could you please guide me on which configuration needs to be changed exactly to achieve this? Thank you in advance for your support!

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script include and client script makes problem for set a value in description

I tried to get the number, priority, and short description value entered in the description field when I made changes in the existing incident's caller field. The for loop does not get all incident details after parsing it. Can anyone help me fix thi...

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