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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online FREE to attend! Register to attend the World Forum In Chicago on October 6th Hosted by tracyo_brien 6 Oct, 2026 06:00 AM PDT Event Details In person ServiceNow World Forum - Chicago Hosted by HollyHorton 6 Oct, 2026 06:00 AM PDT Event Details Online Uncovering the Unseen: How AI-Driven Asset Intelligence Strengthens Tribal Cybersecurity Hosted by ShaunaV 6 Oct, 2026 10:00 AM PDT Event Details In person Les Assises de la Cybersécurité 2026 Hosted by ShaunaV 6 Oct–10 Oct, 2026 11:00 PM PDT Event Details In person ServiceNow User Group Live Edmonton Hosted by Brandie 7 Oct, 2026 07:30 AM PDT Event Details In person LIVE WEBINAR: From reactive to autonomous: The IT journey, back to the basics Hosted by Amanda Martinez 7 Oct, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

To data pills are wrong/duplicated when I apply template

In Agent Workspace for HR Case Management I have an Email Client Template with two recipient email addresses. When I click on Apply Template,  I get two To data pills on the email, as expected, but they appear to be from just one of those two address...

  • Question

A Demo MCP Server For Working With Ansible in LEAP

DISCLAIMER: The examples and code included in this article are provided for educational purposes, with no support or warranty, implied or explicit.  Caveat emptor! LEAP Learning-Enhanced Automation Platform, or "LEAP", has been around for a while now...

  • Article

AD V2 spoke Integration - Service Account Permissions

Hi,I'm facing a issue with the ServiceNow AD V2 Spoke. The Windows credential validation fails when the service account has only Account Operators permissions, but succeeds when Administrator privileges are granted.My organization is not willing to g...

  • Question

Hiding the SSO login link on the login screen

We have implemented SSO login.We have a mix of users who log in locally and users who log in via SSO.Users logging in via SSO access the system using a dedicated URL.We do not provide the SSO access URL to users who log in locally.We would like to re...

  • Question

Automate Manager Notification for Inactive Users

We have a requirement to identify users who have been inactive in ServiceNow for a defined period lets say 30 daysOnce a user becomes inactive based on their last login date or activity, we would like ServiceNow to automatically:Send a notification t...

  • Question

CSDM foundation organizational hierarchy guidance

Beyond the CSDM 5 white paper, for the CSDM Foundational stage/domain, where can I find the best guidance for establishing an organizational hierarchy for the company, business unit, and department tables? And does guidance exist to describe the pros...

  • Question

No data (N/A) in benchmarks (Success Dashboard)

Hello,We have recently opted-in for benchmarks, but after 2 weeks, we still have no score (N/A) on any KPIs (ITSM, ITOM, HR, etc). We are on parth 7 Australia.Is it a certain delay in servicenow to compile data and show it on Success Dashboard? Aanyo...

  • Question

Service Offerings

We have had Duo as a service for a long time and recently added service offerings underneath it. The idea was that our support analysts could assign the service offering of device enrollment or bypass for Duo when appropriate. The challenge is that n...

  • Question

[How To] ATF Server Side Script Step for Change Risk Assessment

After trying another article post and having major problem. I asked a question on the community which eventually got to support case. I decided to put my resolution here and how I configured the test step. First thing I did was setup input values for...

  • Article
  • Automated Test Framework
  • Scripting and Coding

ON Call workflow for only notify & not assign

Hi Team, I am working on Major Incident Management Set up. As per the process, when the MI is promoted, ticket will be auto assigned to Major Incident Support team and they will manage the entire incident life cycle.Ask is to only notify (SMS, email ...

  • Question

How do i contact support?

I am new here. I have got some issues. How do i get help? Do i just ask here?

  • Question

Flow Product Demos & Capability Highlights

In this series of videos, I wanted to personally walk you through some of the core capabilities and design decisions behind Flow by ServiceNow. If you're new to Flow or a admin looking to get started, these offer a great first glance at how the syste...

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