Process Automation Designer - Don't Understand How to use Collect User Data Activity

I have been playing with Playbooks and Process Automation Designer to demonstrate its capabilities, and for the most part, I'm satisfied with what is possible. However, there is one major issue. I have been trying to use the Collect User Data activit...

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NowAssist driven chatbot is seen as blank window within Epic EMR Help portal

We have EMR Help portal working fine with EPIC. Now we are trying to activate virtual chatbot driven by NowAssist. When we activated the plugins, the chatbot seems to be working fine when accessing EMR help portal in regular web browser. But the same...

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Reconciliation by SPECIFIC Company or Country (not 'grouped')

Hi all, I am looking for some assistance here or best practice for running Reconciliation in a 'global' manner. Our initial SAM implementation was fairly simple.  One Company, in one Country.  Now that we have the initial implementation out of the wa...

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Entitlements for Production and Non-Production Installs (Not using differing Software Models)

Hi allI have read a few posts and solutions re separating  Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each.  So you might end up with perhaps four...

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PA Widget - Separate target for each element

Hello All - Is it possible to have a widget that displays two different targets based on element.  As an example, for incidents, a P1 = 4hr target and P2= 12hr target.  Something like the image below.  I tried building it out but it only shows one ta...

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Reference Qualifier

I have two fields "Select the group" and "Select the branch" . I have a table Sys_choice where I have Element Group and another Element Branch in the Element Branch table I have a field "dependent value" where I have set the Group name and as an exam...

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Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

In this article, I’ll walk you through a step-by-step process to successfully contribute to a Hacktoberfest Level 1 Code Snippet project. 里 All you need is: A GitHub accountSome creative ideas And your enthusiasm to contribute and grow together Step...

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Related list action assignment query

I have created related list action(new) for escalation table in incident task related listwhen i clicked on it source record shall populate with incident task reference ,i have created an related list uxf acton ,but not sure where to set the source r...

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Visibility on Group Names Catalog Item dropdown table reference field

We have created a dropdown reference field in a catalog item to pull from the sys_user_group table in ServiceNow and pull the name as the actual field in the dropdown. I have now checked the ACl's and attempted creating a new one, I also tried to do ...

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Use parent transform map for record of child tables

Hi. Hi have a parent table and six child tables, and I need to import data into ServiceNow from different Excel sheets. Now I was thinking about creating a single transform map for the fields of the parent table and then creating another transform ma...

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• Transform Map

Trouble Accessing the Instance for Training

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Account Issues

Hello,I am not sure where to post my issue, so I apologise in advance if I'm in the wrong section. Here is my issue:Last year I was doing a course on Coursera about the fundamentals and at some point I was directed to create an account on the Service...

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SNPI - Import CMDB Data - error

I can't get passed the validation for SNPI - Import CMDB Data. I get his error - Did you correctly import 6 CI relationships? I don't know where to go to make the correction.I initially did the steps below and created transform map. 

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ITSM Implementation Simulator - Task 4

Hi all, Am losing my mind a little on the ITSM Implementation Simulator - Task 4, for removing "Inquiry / Help" Category, adding Telecom and subcategories for it (conference room etc....).Steps takenOn Incident form, on Category field > right click C...

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