Admin Center
Is there a license required to use Adoption Blueprints?
Adoption Blueprints is a non-licensed platform feature. Some applications and plugins in the journeys may require a license. If you have any questions, please contact your account representative.
Hows does Adoption Blueprints work with Impact?
Adoption Blueprints and Impact are complementary. Adoption Blueprints outline your current implementation journey and provide recommendations, while the Impact team helps you achieve these goals.
Can I see Impact blueprints in Adoption Blueprints?
Not at this time.
Which ServiceNow products have Adoption Blueprints?
Currently, we have Adoption Blueprints for Technology Excellence.
Is Next Experience UI required for Admin Center?
Yes, the Admin menu will not be visible unless Next Experience UI is enabled.
What can be configured in Admin Home?
Admins can configure the default shared dashboard or create their own.
Can I use responsive dashboards in Admin Home?
Admin Home uses Next Experience dashboards that can be edited with the In-line Editor and does not use responsive dashboards.
Which roles can access Admin Center?
See this product documentation. As of the Vancouver family release, you can share an Adoption Blueprint with a non-admin user and they will see a read-only version.
Guided Tours/Guided Setup/Help Center
What can I create a Guided Tour for?
Guided Tours can be created for Service Portal/Employee Center, Classic Environment forms and lists, Workspaces, and other experiences created on the Next Experience UI Framework.
Who should I create a tour for?
Any persona on your instance can benefit from a guided tour. Onboarding new process users is a great first use case.
Are Guided Tours available for the Portal App Shell?
Currently, Guided Tours are available for the following interfaces:
- Standard UI i.e. Classic Environment Forms and Lists
- Custom UI (UI Pages)
- Workspaces (Configurable Workspaces)
- Service Portal (i.e. Service Portal, Employee Center, CSM Portal, etc. - any portal that uses AngularJS)
See the product documentation for more information.
How can I see the results of tours?
The Guided Tours Overview dashboard provides statistics related to guided tour usage.
Do Guided Tours support domain separation?
Yes, you can specify which domain to use with the guided tour, and copy it to modify it for a specific domain.
