I am attempting to bring in Chat transcripts stored in CXone into ServiceNow. Does anyone have any experience in doing so? We would love to do this near real time, but if we have to setup a batch process that is OK too. thank you!
Could you let me know if any AI tools can be used for free? Many AI services require payment, but I am looking for free alternatives. Are there any reliable AI platforms that offer useful features without a subscription? If so, what are the best opti...
Another team in my organization would like to order catalog items from a link within their system via and API call to ServiceNow. We (the ServiceNow administrator team) would like to provide validation that checks the body of the api call making sur...
Hello everyone I need some advice. We have a consultant working on integrating our change workflow with an external alert system. I've made an API account for them which has regular ITIL rights as well as the various Rest API roles. We want this acco...
We are looking to integrate 'Maintenance Schedules' with IBM netcool. I curious to know from the community if anyone has done any sort of integration with Maintenance Schedules module? What was the use case?Thanks in advance!
Hi Team, I have implemented SMTP email account and connected ServiceNow and AWS SES so from DEV I am able to receive the emails.this we did because outlook was having limit of 10k emails from single email id.now I want to test it but for dev I will n...
Hi everyone,I'm new to ServiceNow integrations (Workday and other external systems), and we have a requirement where Workday will be the source of truth. We need to ensure that user records integrated from Workday do not create duplicate entries in S...
I am new to service now, and my company is trying to integrate webex and service now together on some levels. Specifically on call. Currently any user that is on call manually calls in and changes their phone number over, but we are trying to automat...
Hello, I'm trying to get SGC Cisco Intersight in our ServiceNow instance. We haven't been successful so far and it seems that it's due to the API Key ID. We've done a lot of troubleshooting and even had a call with Cisco support, but they can't und...
I want to add conditions like current.state ==1 then only it should show the list action. But In declarative action condition script it is not working. Also this declarative action should move all the selected changes to cancel state.
I would like to use a trigger pipeline with GitLab.(note that we do not have a contract for Integration Hub)The OAuth2 authentication setup (application registration) has already been completed. I plan to make a POST request using the information fro...
GlideURL is not working in Service Operations Workspace
Hello. why are under SPM Agile Development 2.0 documented only theAtlassian Jira Integration for Agile DevelopmentMicrosoft Azure DevOps Integration for Agile Developmentbut not the:ServiceNow® Agile Development 2.0 with GitLab? where may I get instr...
Hi All,i have a outbound integration ,where i have to hit the API and a record is getting created at the third party tool and a unique number is getting generated , i have configured this through the subflow and calling this sub flow through the UI a...
Hi Community. I have been trying to use [IR_AND_OR_QUERY] but it only returns a bunch of logs below: ***Start TSQueryThread - Default-threadthe table setting of the collection-type column is already done and I have no clue how to fix other than that....
