Check if an incident record has an attached kb article

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tqminh2406
Tera Contributor

‎02-29-2024 12:57 AM

I have a request to check the current incident record if they have already had an attached KB article, I know that there is a formatter on my incident form that display all the attached KB article, but I have no clue how to access it to check, I've tried using hasAttachments() method but it's not working.

Screenshot 2024-02-29 155510.png

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James Chun
Kilo Patron

‎02-29-2024 01:02 AM

Hey @tqminh2406,

 

I believe they are stored in Relevant Knowledge - Tasks [cxs_relevant_doc_task_list] table.

 

Cheers

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tqminh2406
Tera Contributor
In response to James Chun

‎03-12-2024 10:32 AM

I think I've found it turn out it was located in the table called sys_collection

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Dr Atul G- LNG
Tera Patron

‎02-29-2024 01:10 AM

Hi @tqminh2406 

 

Try like this:

 

AGLearnNGrow_0-1709197837487.png

 

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