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05-18-2026 06:03 AM
Hi, I did all the task instructions given in the module and I also got the expected output, but my task is still not getting validated. Could you please guide me on how to resolve this issue?
Thank you.
Solved! Go to Solution.
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05-18-2026 07:27 AM - edited 05-18-2026 07:28 AM
Hi @AzraAnisha
Ensure you are doing this task via impersonating Platform User,
Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes. (10 rows will be updated.)
result count should be 10 . For you it is coming 22!
Check the video with incident number and correct it.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-18-2026 07:27 AM - edited 05-18-2026 07:28 AM
Hi @AzraAnisha
Ensure you are doing this task via impersonating Platform User,
Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes. (10 rows will be updated.)
result count should be 10 . For you it is coming 22!
Check the video with incident number and correct it.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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2 weeks ago
still not getting
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a week ago
Select the State column of all 1-Critical incidents and use the List Editor to change the State to In Progress. Select the green check mark to save the list changes. (10 rows will be updated.)
result count should be 10 . For you it is coming 22!
Check the video with incident number and correct it.
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05-18-2026 10:49 AM
@Tanushree Maiti Thanks! it worked!
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05-18-2026 11:03 AM
Well Done. Go for next tasks and complete the micro-cert.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti