I was recently asked by a customer to clarify the difference between a Response Template and a Quick Message. Given that both features serve a similar purpose—providing canned responses to users—it's understandable that they might be confusing for so...
Integrating REST APIs with ServiceNow UI Builder ServiceNow UI Builder offers a powerful platform for creating custom user interfaces that leverage the capabilities of the ServiceNow ecosystem. Integrating REST APIs with the UI Builder enables o...
When I think of technical health for the platform, 2 things come to mind: 1. Story Definition 2. Peer Reviews There is nothing more important than these 2 aspects to ensure high quality. If there's only 2 things to focus on for improving quality an...
At Knowledge19 I was a member of the Genius Lounge staff for the Domain Separation topic. Many customers were coming and asking about Domain Separation, how to apply it in their companies. From the discussions I have often seen that they actually do ...
EN Exploring the Crucial Role of Network Routers in the CMDB: A Deep Dive into cmdb_ci_router in ServiceNow ES Explorando el Papel Crucial de los Enrutadores de Red en el CMDB: Un Análisis Detallado del cmdb_ci_router en ServiceNow PT Explorando o Pa...
There are two types of architects: Enterprise architect: He will care about the whole company;Domain architect: Specialized in a specific layer. Without architectural standards in a company, employees will always find different ways to solve th...
If you watched the Lady Coding Happy Hour (LCHH) takeover on 2021-06-17, you may have heard the advice that we should not extend the sys_user table. Further details were provided in the #lchh channel in the SNDevs slack community. I thought it would ...
What an amazing first week! The kickoff meeting was exactly what I was expecting, with lots of energy from the CTA Program Team to showcase everything. I couldn't be more excited for the weeks to come. About the CTA: You might be wondering, "What i...
How to remove the HTML tag in the List? Sometimes we need to use HTML fields or our customers add a HTML in your own list, in fact when we're using a HTML field in the some module like incident, request or a custom module and in the list HTML tags...
ITSM Reference Architecture Traditionally, IT Service Management (ITSM) practitioners have been left to their devices when it comes to harmonizing industry best practice frameworks with their technology stack. By design, best practice frameworks and ...
Domain Separation part 1 article was about the decision if the Domain Separation is actually needed or not, Domain Separation part 2 focused on the Instance(s) Architecture. This article, part 3, describes structure of domains, where to locate proces...
Enhancing Security in ServiceNow: A Comprehensive Guide Introduction In It world, security is paramount. ServiceNow, as a leading platform in this domain, is committed to ensuring the highest security standards. This article aims to shed light on th...
Hello Community, Lately I had a client asking to do an integration of their ServiceNow CMDB with LanSweeper. They would like to populate their CMDB from LanSweeper and at the same time update specific fields of an Asset in LanSweeper from the corres...
Updated Zurich version: https://www.servicenow.com/community/architect-articles/servicenow-it4it-v3-blueprint-zurich-update/ta-p/3466241 Before introducing our IT4IT™ v3 mapped blueprint, I would like to thank our team of leaders who all strongly ...
Picture this, it's 1 pm and you've just had an enjoyable lunch break and you're ready for your next meeting. It could be called "Architecture JourFix", "Demand Review", "Technical Governance Board Review" or something similar. The important thing...
Consolidating Production Instances[Updated 12/14/2017] I'm temporarily removing this post. I'll repost soon.
When implementing ServiceNow, edge cases could be run into that, if left unchecked, can potentially impact the overall project success. Edge cases are scenarios that fall outside the norm or standard use cases of a system, in this case ServiceNow. Th...
My colleague @Ian Leu recently published the excellent article "Digital Product Value Stream Management Architecture Blueprint" here in this community. As a ServiceNow Enterprise Architect and certified ITIL®4 Strategic Leader, this gave me the idea...
Hey Everyone, As we all know while implementing ServiceNow, deleting demo data and populating foundation data is the first and the most important step. I'm writing this article for my reference and to help you guys in the process of your own. Use H...
Introduction As discussed in the previous articles of the “Digital Enterprise Series”, the main objective of the internal digital transformation is to enhance the User Experience while simplifying, standardizing and automating the delivery of the s...
