DRY (Don't Repeat Yourself) DRY is a programming principle that states "every piece of knowledge, or logic must have a single, unambiguous representation within a system". The purpose of this post is not really to go in length about DRY, as a web se...
Hello Architects Community We are in progress of improving various aspects along the service setup experience for our customers. Please help us understand your current experiences when entering a Business or Technical service into ServiceNow, whi...
Domain Separation part 1 article was about the decision if the Domain Separation is actually needed or not. This article, part 2, assumes that you have decided for the domain separation. Key question of this article: Should I have everything in one l...
You're a hero. Your team has completed a very successfully deployment of ServiceNow and everyone at Your Corp. is extremely happy. You've added processes over time and things couldn't be better (a familiar situation for most readers I'm sure). Th...
Ever question how an IF statement managed to spawn out of control? Ever witness its maturation from one, to three, to ten, to 100 to 200 conditions? Everyone must have gone through it. The: why should it be changed? It's simple to update, just add...
This article is mostly thoughts on the state of code in ServiceNow. It comes as response to working in the platform since aspen, and despite having witnessed uncountable lines of code from all corners of the ServiceNow space, having watched too many ...
NOWSupport Youtube ChannelNOWSupport best practices series list by Dawn JurekStyle GuideNOWSupport best practices series listPerformance best practicesData Dictionary Strategies by Javier Arroyo Code Philosophy - Through Code Samples by Javier Arr...
If you aren't enjoying vacation time, and you're planning an upgrade, you may want to use this time to find out how to dramatically cut your upgrade time with ServiceNow tools. Join ServiceNow Customer Outcomes Marketing Manager and guests as they pr...
CompTIA Cyber Security Analyst’ an essential tool to be a Security Specialist CompTIA Cybersecurity Analyst+ CySA+ CS0-001 portrays as a basic building block in Cyber security, CySA+ CS0-001 elaborates the Fundamental tools of the Cyber security thre...
This article is about creating a cohesive coding experience through code structure. It intends to organize code in such manner as to increase scalability while decrease maintenance. I will walk through refactoring a piece of working code by going bey...
The goal of coding is to write code that is easily interpreted by those who read it, to find clearer and more articulate ways to convey a precise message. In this post, I’ll introduce piping and some of the effects that lead to enhanced readability.....
IBM Watson Services Application now available on Share! [Update Nov 19, 2018] Watson Service deskside chat with Michael Thompson and Darius Koohmarey Introduction IBM Watson provides many cloud-based microservices, such as language translation...
This article will introduce a few techniques for working with data dictionaries in ServiceNow. A Data Dictionary is a description/data model of a piece of information (Object). They are Object Literals containing nothing but data. Often times, the SN...
This article is about looking into what I consider the most important aspect of successful programming: philosophy. It is an ideal that drives the quality of code. The more grounded an ideological outlook on code, the better the chances that it will ...
Establishing ITSM governance is important for both early journey and mature customers. A great place to start with ITSM governance is to create an ITSM Architecture Review Board (ITSM-ARB) that ensures alignment between your ITSM program and the orga...
Introduction: Hope we all are aware that the attachment details of a corresponding record gets stored in “sys_attachment” table in ServiceNow. There is another table where we can find the base64 encoded contents in the form of multiple chunks that is...
CreatorCon is the developer and architect conference within Knowledge18. There are lots to see, learn, experience, and get excited about at this year’s CreatorCon. Sessions We have a dedicated track just for you that focuses on cloud architecture and...
This white paper looks at the required characteristics of such an aPaaS platform. It then examines in detail how ServiceNow provides these essential capabilities, delivering a unified, cloud-based application platform that radically simplifies the ta...
Enterprise Service Management (ESM) expands on the success of IT Service Management (ITSM), which consists of the definition, modeling, automation, monitoring, and continuous improvement of the business processes in IT that support the delivery of se...
Introduction As I meet with ServiceNow customers, I’m often asked three strategic questions: What are the use cases the platform can support for business/shared services?How should I get started?What are the best practices you recommend? With this se...
