Architect articles

Consolidating Production Instances - Future State Configuration

Consolidating Production Instances[Updated 12/14/2017] I'm temporarily removing this post. I'll repost soon.

Automated Test Framework

Symptoms ATF fails when using a choice list to populate a Lookup List field requiring a Reference Qualifier Diagnosis ATF tests do not allow the use of reference qualifiers to filter items from a table, at least not until the Washington iteratio...

Navigating Edge cases in ServiceNow implementations

When implementing ServiceNow, edge cases could be run into that, if left unchecked, can potentially impact the overall project success. Edge cases are scenarios that fall outside the norm or standard use cases of a system, in this case ServiceNow. Th...

How can I improve my ITSM using value stream mapping?

My colleague @Ian Leu recently published the excellent article "Digital Product Value Stream Management Architecture Blueprint" here in this community. As a ServiceNow Enterprise Architect and certified ITIL®4 Strategic Leader, this gave me the idea...

Foundation Data Templates : Steps to Download Data Templates

Hey Everyone, As we all know while implementing ServiceNow, deleting demo data and populating foundation data is the first and the most important step. I'm writing this article for my reference and to help you guys in the process of your own. Use H...

The Digital Enterprise Series – Part III – The Digital Transformation of Corporate Functions

Introduction As discussed in the previous articles of the “Digital Enterprise Series”, the main objective of the internal digital transformation is to enhance the User Experience while simplifying, standardizing and automating the delivery of the s...

Clone profile

Creating Clone Profile ImageDescription 01. navigate to >> System Clone > Clone Profiles02. Click new 03. Type Name obs: I use to be the instance name 04.Select the target instance 05. 06. Options Exclude tables specified in Exclusion List -- ...

Pull logs from ServiceNow to QRadar with OOTB Plugin?

We are using SIEM solution QRadar and we need to come up with a solution that pulls the event logs from the syslog and sysevent table in ServiceNow. We're interested in user events to begin with, do you know if "IBM QRadar Integration for Security Op...

Installing IntegrationHUB ETL Plugin

Installing IntegrationHUB ETL Plugin Automatically entitled on all sub-prod instances, all ServiceNow instances and all ServiceNow developer portal instances, see more in ServiceNow Store an efficient process to import of data into the CMDB. Im...

installing Integration Studio API plugin

Installing Integration Studio API plugin 01. Navigate to >> System Definition > Plugin ImageDescription 01. Navigate to >> System Definition > Plugin 02. Search by com.glide.integration_studio03.Click Install04. Click activate05. Click Close & Rel...

installing CMDB and CSDM Data Foundations Dashboards plugin

Installing CMDB and CSDM Data Foundations Dashboards plugin The CMDB and CSDM Data Foundations Dashboards is a new store app that contains dashboards which provide insights into key indicators of your CMDB and Common Service Data Model (CMDB). This...

How to copy/move an existing workflow from one instance to another instance

How to copy a workflow How to copy an existing workflow from one instance to another instance How to move an existing workflow from one instance to another instance IF you need just move a workflow process follow the below steps A. ImageDescriptionC...

Data quality, should we be concerned?

Hello community, I am University student, currently working on data quality as my thesis topics. I am trying to explore relation between ServiceNow and Data Quality. I would love to hear about your thoughts on the subject. I have bundled couple of qu...

The 6 types of Developers and Contributors on the ServiceNow Platform

This article provides insight into development personas that can be utilised in ServiceNow platform development. This ranges from maintainers doing simple and quick fixes (which is tempting to do straight on a productive system) to citizen developmen...

Demystifying Table cleanup sys_auto_flush - removing unwanted data

Demystifying Table cleanup sys_auto_flush / Desmistificando a limpeza da tabela sys_auto_flush How to use 'Table Cleanup' to delete unwanted data in ServiceNow? / Como usar 'Table Cleanup' para excluir dados indesejados no ServiceNow? The Table cle...

Cross-Scope Access to Private Members

TL;TRExport/Import a Script Include from/to scopes to achieve cross-scope access of private Script Includes without having to change their Accessibility to "All application scopes". Origin of this postA cross-scope accessibility question about execut...

How to request a instance clone

Como solicitar clone de ambiente? ImageDescription 01. Servicenow Login02. System Clone03. Request Clone04.Select Target Instance05. New 06. Select the instance and click Sumbit obs: IF you click in the image it'll expand 01. Logue no Service No...

Code Observations from a Code Evangelist

This article is about my observations regarding ServiceNow coding practices in nearly a decade. If you are not really interested in code. This might not be for you. On my Background - to help you asses the source of my views . Feel free to skip to On...

Every piece of knowledge or logic must have a single, unambiguous representation within a system

DRY (Don't Repeat Yourself) DRY is a programming principle that states "every piece of knowledge, or logic must have a single, unambiguous representation within a system". The purpose of this post is not really to go in length about DRY, as a web se...

Provide Your Expertise in Shaping a Future Feature for Service Setup! [10 minute survey]

Hello Architects Community We are in progress of improving various aspects along the service setup experience for our customers. Please help us understand your current experiences when entering a Business or Technical service into ServiceNow, whi...