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Data Dictionary Strategies

This article will introduce a few techniques for working with data dictionaries in ServiceNow. A Data Dictionary is a description/data model of a piece of information (Object). They are Object Literals containing nothing but data. Often times, the SN...

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Establishing ITSM Governance

Establishing ITSM governance is important for both early journey and mature customers. A great place to start with ITSM governance is to create an ITSM Architecture Review Board (ITSM-ARB) that ensures alignment between your ITSM program and the orga...

Attachment content processing

Introduction: Hope we all are aware that the attachment details of a corresponding record gets stored in “sys_attachment” table in ServiceNow. There is another table where we can find the base64 encoded contents in the form of multiple chunks that is...

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Platform Technical Overview

This white paper looks at the required characteristics of such an aPaaS platform. It then examines in detail how ServiceNow provides these essential capabilities, delivering a unified, cloud-based application platform that radically simplifies the ta...

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EDP in Portugal gets Inspired!

  By         Lionel Berger, Executive Architect — Inspire              Yves Wullaert, Executive Architect - Inspire   EDP, the main energy company in Portugal, worked with ServiceNow Inspire to define their digital transformation journey leveraging ...

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