How can I export data from a customer service case?

Hi, Is it possible to export all fields and activity data from a customer support case on servicenow?I have the following URL: https://companyname.service-now.com/now/cwf/agent/record/sn_customerservice_case/bc11dde1db111a11111a1c111111111f1 I dont s...

Change Module :: Do we have a Parent/Child Concept within ServiceNow Change Module ?

Do we have a Parent/Child Concept within ServiceNow Change Module ? If yes, please provide details and any literature around it. ThanksSuman

My Community Signature is not working

ServiceNow Community Signature is not working as expected

need help in creating tabular format report

Hello All, Can someone help me in creating a report in tabular format which looks like below table. I tried with Pivot table but it is taking creation date and not the month. Suggestions would be appreciated. Requirement: Monthwise major incident cou...

Servicenow APIs getting back wrong results due to pagination parameters

Hi, I'm a security consultant at our organization and we read user and group member information from Servicenow using APIs. Our servicenow instance has 292 groups and 1744 group memberships. When I do a call to servicenow APIs without any pagination ...

Need to rewrite the knowledge base name while creating new knowledge article

When creating a knowledge article via the All > Knowledge > Articles > Create New menu and selecting a knowledge base, you are prompted to choose the appropriate template and click Next.At this stage, you are asked to fill in the knowledge base name ...

Establishing Continual Improvement Management Module and linking with Demand Module

Hi team, I'm trying to establish Continual Improvement Management module for my organization which has variety of products outside of ITSM portfolio. I'm trying to establish a standardized process to be utilized by all business divisions (ITSM and no...

Servicenow if LoggedIn User is Manager and show all record of user who is belong to that manager

Hi Team,I want to show the ticket details which are open one's only if loggedin user is manager of those tickets userlike in portal under " My team " it will show all records which are open one but it should show only if the loggedin user is manager ...

GxP for Change Management

Hi Guys, I have been tasked with applying GxP to the Change Management process. Searching through the Servicenow documentation I've found a few articles but nothing that lays out clear steps to implement this. Does anyone have any pointers, experienc...

ServiceNow Cloning preparations and best practices Article/ Blog

Hi All, Recently we have cloned our ServiceNow Dev & QA instance from Production instance. Based on our experience with cloning ServiceNow instances, I would like to share best practices, pre-clone activities, post-clone activities, and the importanc...

knowledge article score

I am looking for some kind of metric around IT Knowledge article scores by owner and containing manager. Any other data around this like number of votes that you believe could be useful would be welcome. Is this something anyone would be able to sugg...

Example Problem templates

Looking of examples for the type of generic problem related tasks you could add to a problem template... eg were the process and procedures effective ? 

How do we make visible for the users the WORK Notes for each change records in CAB agenda items

Hi AllI have a requirement to make WORK NOTES in CAB Agenda items visible to all the attendees when sending the meeting invitees so that come prepared in the meeting based on the details mentioned in the WORK NOTES.

Looking to hear feedback on Workflow Data Fabric feature!

As we approach the holiday season, we are excited to announce an opportunity for you to provide valuable feedback on our new Workflow Data Fabric feature.   We are specifically seeking insights from developers, administrators, and architects who: - W...

Hello. I am looking for a customer who is using First Advantage I9 verification. Anyone?