Hi Community,I am the platform owner for ServiceNow in my organization.I want to know how you market ServiceNow, the product and the team who manage it within your organization?Do you have a specific forum? Or other events?Could you share your practi...
After integration with Azure AD, is there a way to merge On Prem AD user to Azure AD user ? When user "A" has two different user accounts from On Prem AD which has existing data such as incidents tickets and and service requests and Azure AD which is...
Hello, i want to modify the functionality of background script i want to modify the run script button but i don't know where to find that
Hi, Is it possible to export all fields and activity data from a customer support case on servicenow?I have the following URL: https://companyname.service-now.com/now/cwf/agent/record/sn_customerservice_case/bc11dde1db111a11111a1c111111111f1 I dont s...
Do we have a Parent/Child Concept within ServiceNow Change Module ? If yes, please provide details and any literature around it. ThanksSuman
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Hello All, Can someone help me in creating a report in tabular format which looks like below table. I tried with Pivot table but it is taking creation date and not the month. Suggestions would be appreciated. Requirement: Monthwise major incident cou...
Hi, I'm a security consultant at our organization and we read user and group member information from Servicenow using APIs. Our servicenow instance has 292 groups and 1744 group memberships. When I do a call to servicenow APIs without any pagination ...
When creating a knowledge article via the All > Knowledge > Articles > Create New menu and selecting a knowledge base, you are prompted to choose the appropriate template and click Next.At this stage, you are asked to fill in the knowledge base name ...
Hi team, I'm trying to establish Continual Improvement Management module for my organization which has variety of products outside of ITSM portfolio. I'm trying to establish a standardized process to be utilized by all business divisions (ITSM and no...
Hi Team,I want to show the ticket details which are open one's only if loggedin user is manager of those tickets userlike in portal under " My team " it will show all records which are open one but it should show only if the loggedin user is manager ...
Hi Guys, I have been tasked with applying GxP to the Change Management process. Searching through the Servicenow documentation I've found a few articles but nothing that lays out clear steps to implement this. Does anyone have any pointers, experienc...
Hi All, Recently we have cloned our ServiceNow Dev & QA instance from Production instance. Based on our experience with cloning ServiceNow instances, I would like to share best practices, pre-clone activities, post-clone activities, and the importanc...
I am looking for some kind of metric around IT Knowledge article scores by owner and containing manager. Any other data around this like number of votes that you believe could be useful would be welcome. Is this something anyone would be able to sugg...
Looking of examples for the type of generic problem related tasks you could add to a problem template... eg were the process and procedures effective ?
