Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

CMDB forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! VMs running Windows 10 are being classified as "Computers"

I have a curious question . Is it normal that VMs (I assume the guest VMs) are being classified as "computers" even though they are really a server? Or I am wrong to assume that all VMs are servers? Is it possible that there is a desktop VM and not a...

SenYor2024 by Tera Contributor
  • 719 Views
  • 1 replies
  • 1 helpfuls

Azure vs SCCM for populating end user devices in CMDB

Does any have insight into using Azure vs SCCM for populating end user devices in the CMDB? Does it just come down to licensing or are there capability differences that make one better than the other? Appreciate any guidance you can share.

Ryan S by Kilo Sage
  • 566 Views
  • 2 replies
  • 0 helpfuls

Asset X CI

I created an Asset through Load Data from a new computer that was not connected to the network.When the SCCM scheduler ran, it created a CI with the same serial number as the Asset.When I consult the alm_asset table, I find two items with the same se...

Resolved! CMDB Data Manager Retirement Policies

We're trying to setup a retirement policy for the vCenter Instance class.We've created the following CMDB Retirement Custom Definition (Rule):And we've created the following policy:When the scheduled job "CMDB Data Manager Retire Policy Processor" is...

Gus1_0-1729532771309.png Gus1_1-1729532853664.png
Gus1 by Tera Expert
  • 2272 Views
  • 1 replies
  • 3 helpfuls

Syntax error on CMDB Data Manager policy

I have requirement to create CMDB Data Manager Archive/Delete/Retired Policy. after creating the policies when i have opened data filter, it is showing an error "Syntax Error or Access Rule Violation detected by database ((conn=2117821) You have an e...

KavyashriN_0-1724391652290.png
KavyashriN by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

Resolved! CMDB Data Manager in Workspace. Cannot find certification

Hi, When using data manager within the CMDB workspace, I have tried to create a new policy. However, I was expecting to see a policy type of ‘Certification’ but I could not see it. Only the other types such as Archive, Delete, Attest exists. Does any...

Chaz_ by Tera Guru
  • 1415 Views
  • 6 replies
  • 4 helpfuls

Archiving Individual CI's

Is there a way to Archive individual CI's? We dont need to archive an entire class we jus need to archive 2 duplicates that are part of a class. due to the historical data. I know in "List View" you used to be able to select the CI you wanted to edit...

CMDB - Create archive deletion policy with CMDB Data Manager

I need testing condition filter to check when the Policy Type is archieve and filter out some matching record in my PDI.. which is Xanadu upgrade.. Please provide a default filter value get some outputs to check what condition i can apply and filter ...

bless_23_0-1729271512871.png
bless_23 by Tera Contributor
  • 641 Views
  • 1 replies
  • 0 helpfuls

Resolved! CMDB Re-boot

We are wanting to weigh the pros and cons of wiping out our current CMDB and starting fresh.Has anyone gone through this and if so, what does it involve?Please let me know. Thanks, Juli

Juli C by Tera Contributor
  • 548 Views
  • 1 replies
  • 1 helpfuls

Resolved! Script condition for ACL not working

We have a section of our IT staff that have access to some areas of SN but not others.  This spans various groups, but we have created a custom flag of u_ecr.on a table, I am trying to restrict read rights to memebers who have u_ecr as false.  If u_e...

Top Ways To Leverage a Healthy CMDB

Hello all, I am looking for some recommendations on next steps. Once a company has their CMDB in a healthy and accurate position what are the best ways to take advantage of it? In terms of other ServiceNow products/applications that can be used to dr...

adamtoth by Tera Contributor
  • 407 Views
  • 1 replies
  • 0 helpfuls

Identification Rule Updated still Duplicates are present

Testing Identification rules before implementing in Project.The Computer class is having around 300 duplicate CIs and 12 tasks. Most of the CIs are having the same name, but different Serial Number. The duplicates on computer class, 278/300 have uniq...

MohammedAsK_0-1729606118582.png MohammedAsK_1-1729606800672.png
MohammedAsK by Tera Contributor
  • 606 Views
  • 1 replies
  • 0 helpfuls