CI Classes for storage system
Hi, I have storage systems where i need help to connect to ci class. Can you please guide me. ManufacturerModelCi ClassHitachiVSP HitachiHNAS HitachiHCP DellVMAX DellPowerMax Dell Powerscale DellUnity IBMFS
Forum Posts
Unable to find records under Business services
Hello ServiceNow Community! I have a doubt. Help is appreciated I cannot find records under the "Business services" option in the application navigation panel. When i click on "Business Services" it says no record found. I was actually expecting som...
Resolved! SG SCCM License Requirements
Does anyone know what licenses are required for SG SCCM connector to populate the cmdb?
RITM should start only after another RITM is closed complete
I have a order guide in which when a request is raised it will create 5 RITMs ( 5 different catalog item and 5 different flow designer) my requirement is test 1, test 2, test 3 , test 4 catalog item ritm should be finish until then test 5 catalog ite...
CI Class Manager - Reconciliation Rules for attribute from different sources
I have 2 data sources feeding the CMDB: 1 - A manual import using a data source with an excel file which is transformed using maps and scripts via an ImportSet. - The ImportSet contains a human readable Description attribute for many CI's. Ex: "N...
IH-ETL FAQ - Import set input box disabled and unable to pull a new import set
1. For a new IH-ETL map, go to first step basic details 2. Import set selection input is disabled and grayed out 3. Select "Auto pull a new import set" option and click save to pull new import set 4. Check that new import set is not pulled, and impor...
De Duplication tasks
Hi all , I am trying to use the de-duplication remediator to clean up my duplicate CIs. However, when I go to the Duplication task, it shows "Duplicate CI present in 1 class: computer" and the number 2. but when opening this duplication task, I se...
Resolved! Update the ritm short description if the sctask is closed
What should the script be?
create de duplication tasks
Servicenow creates deduplication tasks which works ok however there are lots of records in the cmdb that are also duplicates but where not initially identified as a duplicate. is there a way to reprocess the create deduplication task script to look f...
CMDB ServiceNow Qualys CSAM Integration
Hi, We are planning to implement integration between ServiceNow and Qualys CSAM tool using Qualys CMDB Sync Service Graph Connector App. There are documentations provided from Qualys end but no documentation from ServiceNow end. Based on the Qualys ...
Assets Missing IP Addresses
I currently have a mid server importing assets from SCCM to SNOW. We currently have many assets that dont have IP addresses listed. Is there another discovery tool that will automatically pull this information? Or can I configure SNOW to address this...
Resolved! i need add related list Business application where it need to show the all region associated
what type of relationship i need to create To achieve the goal of linking multiple business applications to the same set of regions without overwriting each other. Thanks,BK
How to Create Relationships Between Data Centers and Applications in ServiceNow for Dependency Digrm
Hi Team, I am currently working on a Proof of Concept (POC) in ServiceNow, where I aim to demonstrate the relationship between data centers and the applications hosted within them. My goal is to visualize these relationships using dependency diagrams...
Which are the Tables associated with CSDM?
Which are the Tables associated with CSDM?When I asked this question to my fellow lead, I got this answer - All the tables mentioned in this image.Here even 'Infrastructure CI's ' is mentioned. So does that mean CSDM also gives guidance on where to p...
Network Adapter table Maintenance
Hi, What is the best recommendation to manage the data for Network Adapter Table ? 1) Sys Auto Flush with created more than XX days (maybe 30 or 60 days)2) CMDB Data Manager through Policies3) Handling through scripts in regular scheduled jobs
