Multisource CMDB 360 data
In the process of discovering/importing CIs, CI data then passing through the IRE, then CI records being updated/inserted, when exactly are CMDB 360 [cmdb_multisource_data] records created?
Forum Posts
Asset Scanner track stock flow
I was working with ServiceNow’s Asset Scanner and did a few practice scans with IT Assets from the HUB. Our hope was that it would help automate some of the data entry that goes into tracking stock flowing in and out of the HUB, however, it doesn’t a...
Bulk upload - can you update a checkbox field type?
Hello, Wanted to know if I can do a bulk upload on a checkbox field? I want to uncheck one box and check another on the same record. Is this possible? How would that look on my Excel spreadsheet? Thanks!
Business rule do not trigger when using IH-ETL
We created a business rule to clean up old relationship when a new relationship is created on a CI but when the relationship is created via the ETL process the business rule does not rule. Is this an expected?
Sync Ops Status for CMDB CI Business rule is missing in the instance
hello, Our team has noticied as issue that LIfecycle status on CI is being synced with state/substate in Asset.I found out that my pdi (vancouver patch2) has the business rule 'Sync Ops Status for CMDB CI' but our instance didnot have that BR. Is tha...
Armis and SNow intrgration
how should I form a by directional integration between Armis and SNow? Using service graph connector we can bring Armis environment data to Servicenow only by cannot send data from Servicenow to armis. So, is there any other way of doing a by direct...
Service Graph for AWS - near-real time discovery changes
Hi, I configured Service Graph connector for AWS and did the first import for default ETL.I don't understand how this feature - "Near-real time discovery of changes" - is working. From what I checked only the scheduled import sets are getting data fr...
Custom reference field not displaying on form view
Hi,I created a custom field on cmdb_ci table reference to Discovery Schedule and added the field on Windows/Linux Server form view. But, only admin can see the field on form view and when itil user is impersonated the field is not displaying. Any ide...
How to enable ADME on Hypervisor's
Hi Team,Greetings Can someone please guide me on, how to enable ADME on Hypervisor's. How we can verify the ADME Setup on Hypervisor's. Is ADME support Hypervisor?
CMDB - Populate Assignment "Change Group" Groups for Principal CI Classes
I got the requirement - As a Configuration manager, I need to add "Change Group" formerly known as the assignment group info for all Principal CI classes so that incident and change workflows can route to the proper support team. The support team is...
Resolved! Glide Ajax script to get a record details on catalog item variable
Hi All , I am trying to fetch the solution record detail on cat item variable , kindly help me with the code.I have 2 question on form:1st Q. refer to Solution table[cmdb_ci_service]2nd Q. is multiline textBased on the solution select in 1st Q , 2 Q ...
Resolved! CSDM & Technical Services
Hi Folks- We're on our CSDM journey. As we're making good progress, we're stuck on how to identify/map/relate technical services via a Business Capability. We have designed our capability model not just what the business does, but also what our IT ...
Mobile phone import table
Hello Team,we just have to decide which table we should import the mobile devices into. (Android, iPhones) Which table should I use?Thank you
Best practice to keep track of decommissions for Configuration Management team
Hello All, For an organization which is less matured with change, incidents, etc,..what are some of the best practices that configuration management can track the server decommissions? Does the configuration management team gets involved in CAB meeti...
Jamf integration (service graph connector) with servicenow
We are getting data from JAMF into staging table SG-Jamf Computer table but from here to cmdb_ci_computer table the data is not updating. in the SG-Jamf Computer table recent updated is on 16/6/2023 but in cmdb_ci_computer table updated it is showing...
