If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.
Hello, I am just wondering how to store the back-up information in ServiceNow CMDB. As a tactical solution for audit purpose, we have stored this information under description attribute of Server class. Now, I have been asked to investigate the long...
Hi All, i trust this email finds you well.i created an update set in the "cmdb ci class models" scope to modify the "citrix netscaler sdx" form.when moving to UAT environment the preview feature shows no errors neither when committed. However, change...
Hello community, We are trying to import file which is stored on a mid server and dump the csv file contents into a staging table.Here we had tried to use power-shell to get the base64 encoding, but were unable since base64 doesn't seem to be added o...
Hi, While working on our CMDB classes, we encounter a bit of an issue with the way Mobile Devices and SIM cards are handled in ServiceNow (we're on Tokyo, using the CMDB CI Class Models add-on).I notice that Communication hardware has a Carrier attri...
How are you handling Assets when Archiving CI?We are archiving CIs on some conditions using OOB workflow, but the Assets are left behind. How are you handling this situation?
Hello,If you have used IH-ETL to load CMDB data, do you agree on the below lines?We know that IH-ETL uses IRE, but its actually we are configuring the CI identifiers as part of the Attribute mapping step in CMDB integration studio.ie say for computer...
Dear Community,I have a project, where I need to create an integration MongoDB with ServiceNow via the MID server. At the moment I have implemented the MFA server and connected it to the ServiceNow. Now I have a question how to connect MongoDB which ...
Hi all,When creating a Desired State Audit template, I can create a filter on alm_asset classes. But when I adjust the filter and want reference it to the template, it does not show. It looks like that the filter does not select filter on alm tables....
Hi,I wanted to add CI relationship (IP Router) with predefined Inventory templates (Network Inventory Templates). How it can be achieved? I created CI item and try to add CI relationship with Inventory templates, the problem is CI relationship coming...
I am triggering a notification from an event and the event is triggered from workflow.The notification is sent to a recipient mentioned in whom to send of notification and also it should send it to the Catalog Task's "assigned_to" user.But it isn't w...
I want to populate a set of Child records from the CI Relationship table in a "Reference" type catalog variable. There is a "Application Name" variable on a catalog form referring to Parent field of CI Relationship table and there is another catalog ...
I am trying to configure the service graph connector. I am getting the following error. Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is nullI am not using integrated authentication. I am able to discover the host machine...
Hi Team, I am new in CMDB ( Change Mgmt) . I want get values of fields available in risk assessment form of one change and create CTASK for same change if it is review state.How we can achieve this. Thank You !
Hello community, I create a database view for two tables, and use it in "Form" widget, but the pdf is empty when I export as PDF. I am very confused about why this is, I have the admin permission, so it should not be the permission problem. Anybody h...
