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Reconciliation rule for SCCM and Tanium

Hello everyone,Want to get an opinion of designing reconciliation rules. If both SCCM and Tanium SG connectors are integrated with SN and fetching the same Computer CIs, ideally how to reconciliation rule should get defined i.e. which integration sho...

Multisource CMDB 360 data

In the process of discovering/importing CIs, CI data then passing through the IRE, then CI records being updated/inserted, when exactly are CMDB 360 [cmdb_multisource_data] records created?

Asset Scanner track stock flow

I was working with ServiceNow’s Asset Scanner and did a few practice scans with IT Assets from the HUB. Our hope was that it would help automate some of the data entry that goes into tracking stock flowing in and out of the HUB, however, it doesn’t a...

Bulk upload - can you update a checkbox field type?

Hello, Wanted to know if I can do a bulk upload on a checkbox field?  I want to uncheck one box and check another on the same record.  Is this possible?  How would that look on my Excel spreadsheet?  Thanks!

Business rule do not trigger when using IH-ETL

We created a business rule to clean up old relationship when a new relationship is created on a CI but when the relationship is created via the ETL process the business rule does not rule.  Is this an expected? 

pbels1 by Tera Contributor
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  • 1 replies
  • 0 helpfuls

Armis and SNow intrgration

how should I form a by directional integration between Armis and SNow? Using service graph connector we can bring Armis environment data to Servicenow only by cannot send data from Servicenow to armis. So, is there any other way of doing  a by direct...

Debartha by Tera Contributor
  • 1128 Views
  • 2 replies
  • 2 helpfuls

Service Graph for AWS - near-real time discovery changes

Hi, I configured Service Graph connector for AWS and did the first import for default ETL.I don't understand how this feature - "Near-real time discovery of changes" - is working. From what I checked only the scheduled import sets are getting data fr...

adinad by Tera Guru
  • 365 Views
  • 1 replies
  • 0 helpfuls

Custom reference field not displaying on form view

Hi,I created a custom field on cmdb_ci table reference to Discovery Schedule and added the field on Windows/Linux Server form view. But, only admin can see the field on form view and when itil user is impersonated the field is not displaying. Any ide...

TS-13 by Tera Contributor
  • 238 Views
  • 2 replies
  • 0 helpfuls

How to enable ADME on Hypervisor's

Hi Team,Greetings  Can someone please guide me on, how to enable ADME on Hypervisor's. How we can verify the ADME Setup on Hypervisor's. Is ADME support Hypervisor?