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Creating CMDB Attestation Subflow

I have created a subflow for attestation. I want to trigger this subflow for my CMDB Attestation policy. I'm unable to select the flow despite creating a new Action Category and selected it in the flow for attestation. Please advise!

servicedew by Tera Contributor
  • 524 Views
  • 1 replies
  • 1 helpfuls

Retrieving all sys_id's from large datasets quickly (cmdb_ci)

I am trying to query the cmdb_ci table to retrieve all of the sys_ids. This table currently has around 200K entries. I have tried GlideAggregate/GlideRecord and it takes on average 16-17s which is way too slow compared to a directly SQL query (400ms)...

emma3djames by Tera Contributor
  • 384 Views
  • 2 replies
  • 0 helpfuls

Use case for orphan ci remediation task workflow

Hello All,I need to prepare design for Orphan CI Remediation task workflow.Can you suggest the guidelines to follow for the same or any use case for orphan ci remediation task workflow design or creation. Kind Regards,Sarths21

Quick Links (sn_cmdb_ws_quick_links) deletion

How to delete records on Quick Links from the table: sn_cmdb_ws_quick_links?Delete Operation that we see on the List and form view doesn't work. Active field is also not working as expected (It doesn't switch from False state to True).Kindly suggest.

Discovery Creating Hardware Models

Hello Community, We recently implemented ServiceNow Discovery and have a few questions about how Discovery maps Hardware Model data. We noticed that our Discovery user is creating Hardware Models, but we're not sure if the data is landing in the corr...

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User393243 by Mega Contributor
  • 1695 Views
  • 5 replies
  • 1 helpfuls

Resolved! Credential Based Discovery VS SNMP based

 I would like to understand what ServiceNow uses for discovery and how it differs from SNMP based Discovery. We want to understand why SNMP is not the default mechanism and what we would get or miss if we were to use SNMP as default. For ex:- if we a...

Suvetha S by Tera Contributor
  • 749 Views
  • 4 replies
  • 7 helpfuls

SNMP discovery Wyse thin clients

We have an issue with discovery of Wyse thin clients. The responses from similiar clients are inconsistent.An example is we have 2 Wyse 3040 clients both running ThinOS 2211. We have a pattern to identify these and add them to the CMDB and it works f...

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TT21 by Tera Contributor
  • 711 Views
  • 4 replies
  • 0 helpfuls

Need to exclude additional comments history from worknote

I want to display only the latest additional comment in the work note and exclude the rest of the comments' history.I tried the below logic but not working as expected.var inboundEmailContent = /* get the content of the inbound email */;var currentAd...

SNOW17 by Tera Expert
  • 226 Views
  • 1 replies
  • 0 helpfuls