Is it possible to use IRE kind of concept for Assets?

Suggy
Giga Sage

Our customer start their journey with Asset management. They creates Asset first based on which CIs get created.

 

If its CI, we have IRE in place.

 

But for Assets we dont have any such IRE concept right? How to control the identification and reconciliation when we deal with Assets?

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Sandeep90
ServiceNow Employee
ServiceNow Employee

@Suggy  Assets underneath use IRE for uniquely identify even assets.  When asset creation is triggered, CI creation through IRE is triggered which ensure that if there is a CI already existing then asset creation fails. 

 

If you are looking for full features of IRE, you can use IRE for non-cmdb tables but you need to ensure assets are created using IRE  please refer to https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/configuration-mana... 

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7 REPLIES 7

-O-
Kilo Patron
Kilo Patron

Normally assets have a tag so that those can be tracked in accounting and you should use that to identify assets. It aught to be unique by definition.

Hi @-O-  but this customer is not using tags. And by the way, I was actually looking for details around if 'IRE' kind of concept can be used for Assets when the journey starts with Asset management.

So if they are not using tags, how do they identify assets in accounting?

@-O- Aplogies for delayed response and confusion. They are using 'Asset number' , I believe that is what are Asset tags. Assuming its asset tags, should be make that field UNIQUE at dictionary level to avoid duplicates? Or do you have any other suggestion.