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11-28-2024 01:54 AM
Our customer start their journey with Asset management. They creates Asset first based on which CIs get created.
If its CI, we have IRE in place.
But for Assets we dont have any such IRE concept right? How to control the identification and reconciliation when we deal with Assets?
Solved! Go to Solution.
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12-09-2024 08:43 AM
@Suggy Assets underneath use IRE for uniquely identify even assets. When asset creation is triggered, CI creation through IRE is triggered which ensure that if there is a CI already existing then asset creation fails.
If you are looking for full features of IRE, you can use IRE for non-cmdb tables but you need to ensure assets are created using IRE please refer to https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/product/configuration-mana...
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11-28-2024 04:03 PM
Normally assets have a tag so that those can be tracked in accounting and you should use that to identify assets. It aught to be unique by definition.
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11-28-2024 09:20 PM
Hi @-O- but this customer is not using tags. And by the way, I was actually looking for details around if 'IRE' kind of concept can be used for Assets when the journey starts with Asset management.
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11-29-2024 11:07 AM
So if they are not using tags, how do they identify assets in accounting?
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12-08-2024 03:10 AM
@-O- Aplogies for delayed response and confusion. They are using 'Asset number' , I believe that is what are Asset tags. Assuming its asset tags, should be make that field UNIQUE at dictionary level to avoid duplicates? Or do you have any other suggestion.
