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Identification rule synatx

I have a requirement that whenever the asset manager manually creates records, if they alter the syntax while making the record, the system automatically generates duplicate records. To prevent this, I want identification rules to be applied to speci...

Pankaj by Tera Contributor
  • 267 Views
  • 1 replies
  • 1 helpfuls

Identifying Duplicate CI Manually

Hi All, We are working to find duplicate CIs present in system which are not identified by system to create deduplicate tasks. Some of class we excluded as its expected to have same display name in that particular class Ex :  cmdb_ci_app_server_tomca...

Roopa11 by Tera Expert
  • 559 Views
  • 2 replies
  • 0 helpfuls

Resolved! Progressing the CMDB

Hello all, I have been working as a CMDB Admin for a year and a half now.We are discovering computers, window and Linux servers, switches, routers, access points, firewalls, F5s.I have setup data manager to retire and archive CIs.I've turned on the n...

removing stale records from cmdb_rel_ci table

Hi Guys, We wanted to remove stale records from cmdb_rel_ci table, we would like to know what criteria can use to remove stale relationships records. We have been thinking below criteriaCriteria 1 : Parent CI is retired AND Parent's most recent disco...

How Would We Represent This in CMDB?

HelloIn Federal government many agencies have adopted GSA's Enterprise Infrastructure Solution, https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/telecommunications-and-network-services/enterprise-infrastructure-solutions. S...

Gary28 by Tera Contributor
  • 352 Views
  • 1 replies
  • 1 helpfuls

Incorrect downstream CI relationships - Database Instances

Hello all,Does anyone know which filter conditions to use in the SN Repport Designer to produce the following report - Incorrect downstream CI relationships for Database Instances. I have attached the screenshot for the report I run.Thank you for you...

serghei_r by Tera Contributor
  • 227 Views
  • 1 replies
  • 0 helpfuls

Resolved! ECC Sender Files

hi, the ECC Sender Files have grown quite a lot in the MID server (18Gb in one folder alone), I have a couple of questions about them: a) Is there any issues in deleting a portion of them?b) in the case the answer to question a) is "yes", I am assumi...

cvelasquez by Tera Contributor
  • 1406 Views
  • 1 replies
  • 1 helpfuls

Duplication task for tomcat server

I have a duplicate Tomcat Application Sever created in the CMDB. i.e. one Tomcat application server (cmdb_ci_app_server_tomcat)  has duplicate records created. Updated the dependent identifier for the class but when I ran the duplicate job, it did no...

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bigfissy by Kilo Sage
  • 417 Views
  • 1 replies
  • 1 helpfuls

BigFix ServiceNow Data Flow

Hi All, Need to know how to configure BigFix ServiceNow Data Flow in ServiceNow. If anyone has worked on this or have any idea on how to do this, like pre-requisites needed, what it does etc., it would be helpful. Please let me know if any answers av...