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CMDB, CI Class Manager, and Extending custom classes

Hello SN people, We have implemented a new Service Catalog for Dental practices and I'm wondering how best to handle configuration items for the CMDB.  There is the OOB Hardware class that I can extend to handle most of the CIs, but most of the items...

JB6 by • Tera Contributor
  • 5268 Views
  • 4 replies
  • 2 helpfuls

report out of metrics

How to make report out of metrics for 3 months for a particular location on alm_asset table.

shid077 by • Tera Contributor
  • 778 Views
  • 2 replies
  • 0 helpfuls

Should I always use taxonomy nodes when defining my services?

I think the expected hierarchy of services is [service portfolio] => [taxonomy node] => [service] => [service offering].  Taxonomy nodes are flexible because you can have multiple layers of grouping for your services. In my organization, we've had a ...

Identification Engine errors in Service Mapping ServiceNow

Hi All, Hope you are doing well I am trying make a data base connection from windows server and I have encountered below issue. Identification Engine errors: See Identification Logs for more info. ServiceNow discovery source in data source choice lis...

Sai184517 by • Tera Contributor
  • 1256 Views
  • 1 replies
  • 0 helpfuls

CMDB Implementation

Hello CMDB Forum, I’ve studied a lot in the ServiceNow space and CMDB is something that I’ve always wanted to get involved in and implement a CMDB, most companies don’t know where to start. Is there a dedicated ServiceNow course that will show you ho...

Philip Owen by • Tera Contributor
  • 1776 Views
  • 5 replies
  • 0 helpfuls

Service Graph Connectorを利用する際に必要なパッケージ

外部の運用監視ツールとの連携するためにService Graph Connectorを利用します。その際に必要なITOM製品が何なのかお教えください。ITOM Visibiliyが一番安価でService GraphConnectorを含んいるので、これでよいかと考えておりますが、Visibilityは単独購入可能なのでしょうか。バージョンはXanaduで別途ITSMは購入します。