Hi All, Recently we did a company normalization in our environment. After performing the guided set up as expected, normalized data has been populated as expected.When it comes to product model table, in the manufacturer field we are able to see norm...
Hello All, I am facing some issues with the Duplicate CI's in CMDB. There was duplicate CI's created for a set of records. As we have "Duplicate of" field I was able to see that it got tied up with the duplicate record. Then I deleted the duplicate ...
I couldn't able to complete the Task-09 on CMDB Micro certification as there is no record available on the De-Duplication records, Can someone help me to sort this issue. Any assistance would be appreciated!!
Hello, I just started using Tag-based Service Mapping and it's working fine so far. But now I'm curious about "Tag-based service families". Is there any other use case for it other than Service Mapping? I created a Business Rule to capture Owners...
Hi Community, Is there any way to model level 3 Sub Slot under Equipment Holder in ServiceNow. From Level 3 sub slot, I mean Slot to Sub slot, Sub slot to Sub sub Slot (Level 3 Slot). Which CMDB class i can use to handle such use case ?
Hello,I have an issue when trying to use the import option when in list view. I go through the process to export the records I want and have it create a template that I will edit. One of the fields is a choice list and of type integer with a length...
Hello Everyone,I wanted to map a server type, named as Virtual Appliances Server, but on the cmdb it is mapped to Virtualization server, i want this to be come up in the record producer and on front end the server type name is Virtual Appliances and...
Hi All, I have a requirement to execute a script include which is querying sys_user table to fetch INACTIVE user's details. This script include code is not working for Non-Admin users as they can fetch only ACTIVE user's data.I want the script includ...
Hi All, I need to integrate CrowdStrike with ServiceNow CMDB using Service Graph Connector. What are all the details I need to collect before from client before starting the development. Any roadmap for implementing this. Thanks in advance
Hi,We are facing Active couldn't classify: No WMI connection for few of the Windows server during Discovery. Credential test is getting failed from ServiceNow end even though we are able to RDP the server using the same user name and password added. ...
I am loving the new de-duplication templates so that we are able to resolve duplication tasks in bulk. However, I have noticed situations where one asset contains those two CIs and came across this KB Potential cause for de-duplication process delet...
Hi All,Looking for advise with respect to Performance. I want to model different network equipment types like Switches, Routers, Firewall, Nodes and many mores (around hundreds). There are single CI class called "Network Gear" or "Telco Equipment" an...
I have a group which has 11 members and there is one approval task in workflow for this group.The condition is "Send approval request(s) to the group. Only one of the members of the group needs to provide approval.If 'Opened by' is the same person as...
I'm creating a business rule, the filter condition is Updated by | is | admin and actions set field values is Most Recent CSA Update | Same as | Updated. The custom field the will populated is "Most Recent CSA Update". So, I try to make some changes ...
We have a business application table which has an owner assigned for each app. We have some infra CI's mapped to apps but not all. My question is how do people derive ownership for Infra CI's. - is it mainly through the mapped business applicati...
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