Resolved! Unable to update CMDB workspace to latest version in PDI
Unable to update CMDB workspace to latest version in PDI because it says to install 'UX Commons: from store.How on earth can PDI be linked to store?
Forum Posts
Deduplicate task Remediator form customization
Hi All, we have one requirement to add more fields to deduplicate task remediator form list as default, currently we have below shown fields, additionally want to add few more, how to do that. ThanksRoopa
Resolved! In ITSM, I update the CMDB with a service request from the service portal.
In ITSM, I update the CMDB with a service request from the service portal. I can update CMDBs other than the one I own, but is this a violation of the license? I assume that the requester, BSH, will make the request. Thank you in advance.
How to get child table values in parent table?
Hi Team, I need a child table value to be visible in the list view. Please refer the below screenshot and suggest a solution. I need asset location from child table to be shown in list view. Regards,Sofiya
How to pass values from a ui page to the form
I have UI Page that gets generated by a ui action on the form, and I am entering a value into the text box of said ui page. I would like this to update upon submission the field for the form.How can this be accomplished?
Assigned to user preview record shows "No preview available" in CMDB table, for inactive users.
Hi,In the CMDB computers table ITIL users able to preview and open the "assigned to" user record for the CI record. But when try to preview the "assigned to" user record for inactive users it shows "No preview available". There is a query business...
Resolved! Creating new section in form for parent table and extend to child tables
Hi,i have created new section and fields in cmdb_ci_hardware. table form and expecting the same section and fields can be extended automatically to the child tables for cmdb_ci_hardware. but its not showing in the child tables. can you please help ...
Resolved! Creating new identification rule under cmdb_ci_computer table, do we need to create related entries?
HI,we are using ServiceNow provided 'service graph connector for Jamf' plugin to get the data form JAMF instance. But recently we are getting same for two JAMF devices, due to this reason only one asset record created in CI table and the second asset...
GitHub Organizations in CMDB
We have a need to have our GitHub organizations in the CMDB as part of a security requirement. We know we can export / import into servicenow - however not sure what class is appropriate to house this information. We will also assign owners to the ...
To Make: Filter Relations By Max Level-1 by default
In CMDB server form, there is a related item. In personalization button, there is a filter relations by maximum level. Here there is 1, 2, 3, 4, 5 choices. So, the requirement is we need to keep by default the filter relations by maximum level to 1.S...
Remdiation of duplicate CIs do not remove "Duplicate of" attributes
Hi, When I remediate CI duplication, I notice the attribute "Duplicate of" is removed. However, I've got a different behavior for a personal table in the CMDB. The table contains identification rules, which helps identifying duplicate CI. When I ru...
How to Hide HRSD Topic for a particular Users.
I want to hide a few topic what is best way to hid them.
Updating Stale CIs
Hi,Our initial upload (done through excel templates) of CI's has gone stale. Currently we are not interfaced with any of our vendors/systems We have tried to update by uploading new CI templates but this does not seem to remove the CIs from the stale...
Service Graph Connector for Microsoft Intune - Add a field
Hello community,The customer wants to add a "warranty" field for their computers. They’ve also requested a file or list explaining the RTE Entity Mappings in their instance, as the current setup is quite confusing regarding where we need to add these...
Resolved! What is this table Manual endpoint [cmdb_ci_endpoint_manual]?
What is this table Manual endpoint [cmdb_ci_endpoint_manual]? In our instance we see that there are several records created by 'system' user. Unable to identify the source.PS - we are not using Service Mapping.