How to set a choice field value using Business Rule in ServiceNow?
How can I set a value in the Operating System field of a Configuration Item (CI) when the Incident state is 'Closed' and the Configuration Item field is not empty?
Forum Posts
Relationship health dashboard in CMDB Workspace is not visible for non-admins
Hi all, Relationship health dashboard in CMDB Workspace is only visible to admins. We have activated the 2 scheduled jobs and data is populating fine. Is there any settings available, this need to be visible for sn_cmdb_admin also. Regards,Saranya
Triggered Discovery
we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your help is highly a...
vCenter Discovery
Hello, We have two vCenters in our environment. One main and one back up. When we first implemented discovery, we included both vCenters. We came across the issue of duplicate records, same CI but from each vCenter. I have excluded the back up vCente...
Building a future-ready data foundation
Recently I had the opportunity to share with my local SNUG a presentation around building a future-ready data foundation using the Health Dashboards & CMDB/CSDM Best Practices Dashboards.Below is an adaptation of this presentation for the community a...
Resolved! Configuration Item - CMDB
Hi everyone,I need some guidance on investigating how certain fields in the Security Incident (sn_si_incident) form are populated—specifically:Configuration ItemAffected UsersAffected ServicesWe want to ensure that we're consuming the CMDB data corre...
Stale CIs
Hello, I am getting CIs in my Stale CIs report that are not stale. Some are still being discovered, some are retired due to business rule, therefor shouldnt be stale as those also were just decommissioned a few weeks ago. I set a health inclusion rul...
Limitations on Data Certification Admin Role with CMDB Workspace
We use the role certification_admin for the group that owns the data certification process. This groups configures and manages all of the data certifications that happen regardless of the tables being used. Now, with the CMDB Workspace, the role the...
Resolved! Difference between Classification, Environment, and Used For
Could someone please help me understand the differences between the Classification, Environment, and Used For fields in the cmdb_ci table in ServiceNow? Additionally, I’d appreciate guidance on when and how each of these fields should be used.Thanks ...
Integration
ServiceNow performance engagement team identified a slow integration transactions triggered by user SVCAXONIUS.INTEGRATION. /api/now/table/cmdb_rel_ci Action items identified : Action items identified : • Review usage of the '/api/now/table/cmdb_rel_...
How to move decision tables from one instance to another?
How can i move already existing Decision table from Dev to Test instance?
Resolved! Getting access error in CMDB workspace
Hi, This is in my developer environment and also in my customer instance.When I click on 'create ci' under CMDB workspace, I see this message. I have system admin role. Any idea why this happens and what can I do to get the access?
vCenter Appliance Discovery
I am trying to setup the discovery of the VMWare vCenter appliance VM. We already have the vCenter discovery working, but I need to discover the VM itself. I worked with our VMWare team to setup SNMP but the Linux Server part would still not discov...
Resolved! Design DOUBT: Separate Tables vs. Single Table for Email-Based CIs
Hello,I want to track both Functional Mailboxes and Distribution Lists in the CMDB — both are email-related CIs and would share most of the same fields. What would you recommend?Option 1: Create two separate tables extended from cmdb_ci (one for each...
Resolved! Relating multiple business groups to a business application
I have a business issue I've been trying to brainstorm for a while. I have a way of approaching this, but I'm interested to see if anyone else deals with this and how they've addressed it. In our organization, business applications have their standar...
