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Resolved! Issue with Cascade-Archive of Dependent CIs Not Archiving Children

Hi everyone,I'm working on implementing the cascade-archive dependent CIs functionality in ServiceNow CMDB, but I'm running into an issue where child CIs are not getting archived as expected. Here's the sequence of steps I'm following:ï§© Steps Taken:R...

Willie by Tera Expert
  • 1013 Views
  • 3 replies
  • 0 helpfuls

Need to pull custom report

Hi All, Greetings, I need Application report from CMDB where we can see all the application along with its mapped servers.The report should not have duplicate records like below where you same application mapping with same server multiple time: if is...

kumaraj by Kilo Sage
  • 1023 Views
  • 4 replies
  • 1 helpfuls

Heap Space issue in flow

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  or anyone please help How can I solve the Heap size issue  what is the maximum memory size is allowed in MID SERVER

ARAVINDA11 by Tera Contributor
  • 1563 Views
  • 5 replies
  • 0 helpfuls

Trying to add additional field into Service Graph Intune Connector

Hi,  We are trying to get the Last Check In attribute into the CMDB as part of the Intune connector that is active, we followed Service Graph Connector for Microsoft Intune - Add... - ServiceNow Community to achieve this and noticed that we already h...

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Ahmet1 by Tera Expert
  • 2117 Views
  • 8 replies
  • 0 helpfuls

Creating multiple records Instead of creating one.

Hello all, After we do service-mapping in CMDB, We will save the view and it will be saved in the Map Views (ngbsm_view)So, once I save the view, usually I will also save the same for the owned by of the business application.So, now I have written a ...

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Lucky1 by Tera Guru
  • 1050 Views
  • 6 replies
  • 2 helpfuls

CMDB Data Certification: CMDB Workspace vs Legacy

Hi All,First of all, I miss the legacy Data Certification functionality, but, we must move on with the times. In the legacy application, I was able to easily report on Failed attributes via the cert_element table, however, even though I can locate th...

TrishP by Tera Contributor
  • 1040 Views
  • 2 replies
  • 0 helpfuls

Resolved! Ensuring Consistent Mapping Across Multiple Services

Question: Is there a way to update a list of related service offerings in one place and dynamically popular these relationships across multiple services?  Background: I have a primary service for general support. It is regularly updated with mapping ...

CD4WG by Tera Contributor
  • 377 Views
  • 1 replies
  • 0 helpfuls

Resolved! Using On Demand with Data Manager

When creating a certification or attestation in Data Manager in CMDB Workspace using an On Demand schedule, where does one go to execute it?

DonnaOlsen by Tera Expert
  • 1260 Views
  • 5 replies
  • 0 helpfuls

ServiceNow and Qualys integration records mismatch

I’ve integrated ServiceNow with Qualys to sync server data using a graph connector. However, I’ve encountered a discrepancy: the CMDB server table in ServiceNow contains around 4,000 records, while Qualys only has 2,270 records. Additionally, I’ve ve...

karthikdsp by Tera Contributor
  • 461 Views
  • 4 replies
  • 0 helpfuls

Creating a relationship using After Script via IntegrationHub ETL

I am trying to create a relationship between Class A CI and Class B CI via data received from source. I have created a JDBC connection by passing a SQL query to get the data from source database.  I've also created a Robust transformer to transform t...

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ManasiC by Tera Contributor
  • 412 Views
  • 4 replies
  • 1 helpfuls