Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

CMDB forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Has anyone had success with CMDB data manager policies?

Hi,  Has anyone had success using CMDB data manager policies? I.e. archiving CI's, so CI's have life cycle stage status = retire, and afterwards these CI's are archived.  In my PDI I can manage to get the CI's retired, but for some reason nothing hap...

Tobias by Tera Contributor
  • 5605 Views
  • 5 replies
  • 2 helpfuls

Duplicate assets creation

Hi All, I have duplicate assets created although if assets are having same serial number ,same model ,same model category.Could you please help me to understand what is causing to create duplicate assets .if asset was already there with same attribut...

_bhishek by Tera Guru
  • 3245 Views
  • 8 replies
  • 2 helpfuls

Remediate Duplicate Tasks in bulk, or merge CIs in bulk?

Hi. Is there a way to complete Remediate Duplicate Tasks in bulk, or merge CIs in bulk?We don’t currently have CMDB Workspace available.We have ~200 Remediate Duplicate Tasks containing duplicated hardware CIs all part of the same scenario so the sam...

EDCT by Tera Contributor
  • 2626 Views
  • 4 replies
  • 4 helpfuls

Add multiple values in reference field

We have a custom table where we are using the 'user_name' field from the 'sys_user' table as a reference in the custom table. We are looking to populate that field with multiple values, like an array or list.Is it possible to do so, and if yes, how w...

How to remove extra space in email notification

Hi Everyone,Can anyone help me with removing white spaces in email notification in what it will contain section.Source code :<p>&nbsp;</p><!-- The title tag shows in email notifications, like Android 4.4. --><p>&nbsp;</p><!-- utf-8 works for most cas...

venugopals_0-1707715614962.png
venugopal s by Tera Contributor
  • 2539 Views
  • 2 replies
  • 0 helpfuls

IRE rules for Tomcat CIs

Hi Team, We have multiple CIs with same display name for Tomcat class and below is the Identification ruleWhen we further check, even though display name is same, in some cases even installation directory also same but Running process key parameters ...

Roopa11_0-1707423877259.png
Roopa11 by Tera Expert
  • 846 Views
  • 1 replies
  • 1 helpfuls

Resolved! Does SG-Azure discover Kubernetes resources?

Hi Experts, I'm exploring multiple options for Kubernetes discovery and came across ServiceGraph connectors for Azure and GCP. In the ServiceNow documentation for SG-GCP, there are a list of classes which will be discovered and Kubernetes classes pre...

Resolved! Creating Policies under the CMDB Data Mananger

We have AWS, Azure, VCenter and On-Prem  CIs in ServiceNow. I would like to set up a policy to retire, Archive and delete. Which tables would be best practice to setup these polices . I would like to understand the pros and cons for better understand...

Anthony78 by Kilo Sage
  • 5190 Views
  • 3 replies
  • 3 helpfuls

Does Managed By Group Auto Populate?

Hi ServiceNow community,I'm wondering if anyone can help. I would like to set the default Managed By Group via CI Class Manager to populate current CIs in the Storage Class as well as auto-populate when new CIs are created.I was able to set the defau...

Phebe Yawson by Tera Contributor
  • 2612 Views
  • 1 replies
  • 3 helpfuls