Hi All,We are expecting 2 VMs from Google Data center and ServiceNow is somehow discovering them in the storage Volume table with the same name. We have 35 service accounts and I'm not sure from which account its getting discovered as Storage volume....
I am trying to limit the choice list options coming on the Change Request form, when using Mass update ci class option. Proposed Change is dependent on CI class, so it merely offers all fields on the CI class. The issue is that we want to limit the...
I created a new table which was a extension of another table in order to copy over all the fields. Since this table was going to be a copy of the parent. I went ahead and exported the parent table to xls format and reloaded the data into the the new ...
I want sys_id of (configuration items) from cmdb_ci table to be displayed in a report for which we have used task_ci table as a source table to create a report. I have created Sys id as a list element under cmdb_ci table by giving default view,but sy...
Hello, We have setup the SG connector for Solarwinds and we have requirement to Ignore some data which we are receiving from SG- Hardware data source. How can we achieve that ? Is there any configuration in robust transformer to ignore such transform...
Hi, Could you any one help me with the scenarios,I have to take back up from ServiceNow table xml's and restore in to cloud repository. Could you any one help me how we can achieve this. Thanks
Hello all, Can anyone please let me know if Service-now has any doc page which mentions which CI type should be added into which class? Any quick help is much appreciated. Thanks,Pranita Bahuguni
As highlighted in the attached screenshot, the choices selected and filled out by the user (right hand side of the image} are displayed on the ticket update view (left hand side) alphabetically. This makes reading the ticket confusing for our admin u...
Hello, We need to skip the JAMF integration to import cmdb_ci_printer records is there any place where we can set a fitler or something to skip that specific class?
I'm wanting to find the best way to be able to model the CMDB "manually".A requirement arose, where we have to model 3 class levels. Example:Application ServiceBusiness ServiceTechnical ServiceWhere relationships are N to N between classes.An example...
After changing the position of form sections in "sys_ui_form_section" table, respective changes are not reflecting on the form(cmdb_ci_computer). However if I look at the sections in form designer, the position of sections are showing correctly as se...
Dears, could you please drive me to the correct path of implementing ITOM and maintain a health cmdb? thank you beforehand for your response.
Is there a way to discover extreme networks accesspoints? i see the router and switch getting discovered correctly OOB but the accesspoints are also classified as IP routers.
Does location field gets captured in cisco wireless access points if the location field is populated on the IP Switch\Controller that the AP is connected via IP based (Horizontal) discovery? I am not seeing this happening in our environment. we are o...
