Out of Box defined list of fields for any CI class
From where we can find the Available Fields for any CI type within Out of Box features. Also looking to know, if we can have OS fields for CMDB_CI_netgear class as per OOB functionality.
Forum Posts
Column defined in table
I need to query sys_dictionary table and list all columns that reference to sys_user table. The challenge here is to list column only once. I do not want to list the child tables in my list. For example, column defned in cmdb_ci_servers should be l...
How can I export from the cmdb_ci table and include the sys_id?
I need to export any CIs created on the 20th February from the cmdb_ci table and I also need to include the sys_id of each record in the exported data. I cannot seem to find a way to include the sys_id field in to the list view. Any assistance would ...
Pull info from Active Directory field into CMDB
Hello, looking for some suggestions/ideas to accomplish this: In the properties of a Computer Object in Active Directory, there is a General tab. On this tab, there is a field called Description. This field is configured with unique information fo...
Resolved! Button to convert Business Service to Application Service is not present.
I need to convert Business Service to Application Service and for that I referred to this https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-mapping/concept/convert-bus-to-app-svc-intro.html#convert-business-service...
How to Troubleshoot "Unable to resolve target record, coalesce values not present: sys_import_state_comment"
Hello, Re: Unable to resolve target record, coalesce values not present: sys_import_state_comment I have 135 records with this same error out of the 854 in my JAMF (not SG, using scripts before my time) ISET.' Why does it do this for only a certai...
Resolved! CMDB Health Dashboard : Query on calculation
Hi Team, Can anyone help me with the following related to CMDB Health Dashboard? 1. How the total CI number is calculated? i.e. in every KPI, there is a notation like Recommended 10/100 10%..then how the 100 is calculated.. 2. For Staleness, I found ...
Resolved! Most recent discovery Field value in CMDB
Hello All, I need to know from where is Most recent discovery populated in CMDB. Is there a way to check from where I can get this information? Thanks in advance!
Why the install count is 0 in cmdb_ci_spkg table?
why I am getting install count is 0 and status is installed in software package table cmdb_ci_spkg. I got this script in system UI > script include > SoftwareLicenseManager /** * Install counts / License count management of the following three ta...
Resolved! Store app: Observability Commons for CMDB
Hi! Whike looking at plugins I noticed this one this https://store.servicenow.com/sn_appstore_store.do#!/store/application/97e04562072020107add6a77c4a9351a/1.0.3 Observability Commons for CMDB The summary doesn't say much: Summary Contains t...
How to set permanent filter based on the Condition Builder?
Hi Folks!!My client has requested to set up a permanent filter on Lookup List for Product Line when I select Manufacturer or Vendor to show only manufacturer or vendor from the core_company table, which is not possible as of today by me. To give a li...
Resolved! How to Create new attribute in CMDB “ Validated systems”
Attribute Name is - Validated systems. Field type- Drop down Choice values- true/false classes in which we need to add the field-- Servers and Network class
Resolved! Best Practice for non IT CMDB setup
Hi All I have an interesting scenario where a customer wants to manage the operations of a number of non -IT items in the CMDB. I would like to know where should i extend off? Some more criteria/ background There is no need to generate a dependency...
Does Multisource CMDB require a Discovery license?
Hello existing users of Multisource CMDB. I know we are not supposed to ask licensing related question on this forum, but ....... We are looking to use Multisource CMDB. We do not have a Discovery License. Our ServiceNow Account manager is telling us...
Resolved! Intergation Hub ETL only importing 100 records
Hi, I'm trying to run a csv data source through IH ETL but its only previewing and updating 100 records out of 814 in the csv file..Anyone else had this problem? Its working fine when I just run it as a normal import set. Thanks, JW
