how to relate all existing and new servers to a business or technical service offering?

schmidt4081
Tera Contributor

‎01-26-2022 06:23 AM

We don't use servicenow discovery to add servers to our CMDB, but we would like to associate all existing and new servers to a business or technical service offering. Is there a way to do this without scripting? 

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Dylan Veerman
Tera Expert

‎01-26-2022 06:38 AM

Hi,
 

You should explore the Dynamic CI Group functionality for this! This is a way to dynamically group / manage CI's. You can link them to a Technical Service Offering via this way without manually having to create all the relationships. You can also use the Dynamic CI group to link between CI's and Business Service Offerings. 

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https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/product/csdm-implementation/concept/manage-tech-servs-domain.html

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/task/t_EMConfigureTechnicalBusinessService.html 

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SebastianKunzke
Kilo Sage
Kilo Sage

‎01-26-2022 06:40 AM

Without scripting a direct relationship between a service offering and a server CI is not possible or manual effort (You would need to create a manual relationship). The OOTB approach would be to use a type application services:

My approach would be to use the method over the dynamic CI group. A dynamic CI group can related to a CMDB group. Within the CMDB group you can use queries. For more information you can find here. The disadvantage is, that you can not see the relationship to the individuell CIs in the dependency view. So it depends to your use case, if it would make sense.

All other methods are manual or need a discovery/service mapping approach.

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