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CMDB Thresholds are not working as defined

Hi CMDB health dashboards that is not reflecting the thresholds we defined in the CI Class Manager, What could be the reason?- Completeness should have Red color but it is showing Orange color on Dashboard.- Correctness should have Orange color but i...

_Yash24 by • Tera Guru
  • 375 Views
  • 1 replies
  • 0 helpfuls

CMDB Health Dashboard

Hi Team, In the CMDB Health Dashboard, under the Completeness scorecard, the "Recommended" section is showing an incomplete score. To resolve this, I removed all recommended fields from all classes and attempted to run the scheduled job. However, the...

JulietD by • Mega Guru
  • 685 Views
  • 4 replies
  • 0 helpfuls

CMDB Outside ServiceNow

Dear All, Want your suggetions and expert comments on the below Scenario: My Tech Stack has a CMDB as a part of another applicaion and my organization does not want a duplicate CMDB inside ServiceNow.1. Is it possible to successfully run ServiceNow I...

Yudhir1 by • Tera Contributor
  • 473 Views
  • 2 replies
  • 0 helpfuls

Orphan Remediation workflows??

Hello all! working on my Orphan CI's and when i get to remediation it asks for a workflow. I dont have any and dont have the slightest idea on what a orphan remediation workflow would look like. Any help would be appreciated!  

David Haught by • Tera Contributor
  • 1159 Views
  • 4 replies
  • 1 helpfuls

CI update process for OS migrations

HI, I'm trying to update the CI update process for OS migrations. We have a CI 'xyz' with OS A1. Now this CI is migrating to higher OS version OS A1.1. After the migration, the discovery is creating new CI with same CI name 'xyz' and same IP address ...

Disks being labeled as orphans

Hello all!trying to get the cmdb into shape, and i am currently having an issue with the CI_disk Class as you can see below, i have over 1k in disks that are "orphan", yet when i open the CI i can clearly see its linked to a computer, which is a vali...

David Haught by • Tera Contributor
  • 1199 Views
  • 5 replies
  • 2 helpfuls

What is lastSyncDateTime?

I've set up a series of Service Graph Connectors which are currently pulling in a wide array of devices and network hardware into our CMDB.  One question that came up was how would we decommission items which are no longer in use.  I'm seeing the las...

Resolved! unable to reinstall plugin

Hi Team, I uninstalled the plugin "CMDB and CSDM Data Foundation Dashboard", but now I'm unable to reinstall it as I can't find it in the plugin list. Could you please help? Thanks

JulietD by • Mega Guru
  • 578 Views
  • 2 replies
  • 0 helpfuls

Stale CI Remediation

I have used Remediation Rules in Data Manager and updated the policy and still have over 44k stale cis. Some are still in active status and some have been labeled retired. For the ones labeled retired I will need an archive rule which I implemented a...