I have a case where one record is created from another, and I store a reference to the source record just to copy some fields during creation (like region, source, etc.). I don’t want users to see that reference. Even with “Display” unchecked and the...
I'm using the Easy Import Template to create new records in the alm_hardware table and encountering an issue with reference fields such as Model and Location. In my Excel template, the values I provide exactly match existing records in the respective...
Hi, maybe it will be useful for someone... Requirements: As the Cloud Dimensions CMDB administrator, use Query Builder, to meet the following requirements: - Build a query, named Windows 2012, 2016, 2019 Query, to display the results of only Win...
I'm trying to develop a use case where my app needs to form JSON on the servicenow and zip that JSON and send it to an external API. Despite multiple attempts I'm unable to find a workaround. I would love to know if there is something we can do to zi...
<p>I’ve noticed an issue in the CMDB workspace where the widgets are not displaying the correct data as per the applied filters. However, when I open the individual widgets, the data inside appears accurate and aligned with the filters.any idea how t...
Hi All , We have recently set up the Agent Client Collector (ACC) in our instance, and the agents are up and running. I have a few observations and queries where I need your assistance:Observations:Discovery Source for Software Installation Records:...
We have multiple connectors for Discovery. InTune is returning software installation records and populating the software installation CI table. But... our data from InTune shows ALL installation records for a given application. Take Chrome for exa...
I recently tried to install SentinelOne, and it showed that the cmdb_ci_cloud_service_account table was missing, I already installed Cloud Services Core but this is still not showing. Should I install a different plugin?
Hello Friends, I need your suggestions about identify correct CI class for Avaya Automatic call distribution (ACD) and Call recorder in CMDB. I am thinking to use cmdb_ci_comm class. But confused about cmdb_ci_multimedia . Thanks,
Discovery is updating computer locations as people are travelling.Discovery is updating computers locations as part of the scans. (Note: Scans occur every 5.5 days.)We need to ensure that once a location is set -- by either Discovery or another way -...
How can i design a form for parent class and same to be replicate to all child class?Please guide
Hello All, We are getting Errors in Transform History.Import Set State as "Complete with Errors". Error Details:Identification Reconciliation Engine(IRE) Processing errors->1: ABANDONED: Abandoned due to too many errors2: Multiple paths leading to th...
Hi Team, There is one variable A- type -select box in the catalog .This select box have option 1,option2,otions3,option4. This Catalog variable is part of variable set and variable set is configure in multiple catalog ,Now I have added 2 more opti...
I am learning Discovery Fundamentals on Demand training and part of that there is a task to create credentials but when I am trying to attempt that task with below provided details, credential is not testing successfully and I am getting Authenticati...
In the CMDB Data Foundations there a KPI for custom table naming standard and in the Service Now Health there is a mesurement for custom table that are not part of an application. I have tried to create a custome CMDB table with in a application usi...
