CMDB Implementation
Evening CMDB Community, I’ve studied ServiceNow for years and would love to implement a CMDB or at least get an idea of how. What courses would you advise to take, would you include ServiceMapping?
Forum Posts
identification_engine log - Operation set to NO_CHANGE due to newer entry in sys_object_source.
Hi,We did configure SolarWinds Service Graph Connector Integration with ServiceNow.Written IRE Data source Rules to prevent creation from SolarWind that is the only customization/feature we did as a part of this integration.Issue: Few CIs are not upd...
How to remediate huge number of duplicates in CMDB
Hi Friends,We have du-duplication task to remediate duplicate CI's. I come across one scenario : if the duplicate CI's are large in number like 25000+ then what can be the approach to remove duplicates ?Please guide. Thanks.Asmi
Classify Configuration Item (CI)
Hello community,I am creating a process to automatically classify the configuration item (CI) registered in my CMDB from points assigned based on some fields available in the CI itself register. To do this, create a field named Sort Type List that co...
Tracking Health for Cloud resources
Hi, We have a CMDB that has a mix of cloud (different platforms) and non-cloud resources, I am guessing its quite similar for a lot of other customers. What are the best practices around measuring health of your CMDB health for cloud resources onl...
Field map Regex
Hi, I'm trying to transform a field through regex on a field map on transform map:This is the script:(function transformEntry(source) { var platform = source.u_platform; var correlationId = ''; try { var vmId = JSON.parse(source.u_originalresource)...
Hardware product models - duplicate manufacturers, duplicate models - how to consolidate them?
debated whether or not to ask this in CMDB or HAM but since it's a cmdb table...somewhere along the way, there are duplicate entries for manufacturers in the company table. in this example we will say Dell. So, in the core_company_list, you might h...
Desired State Audit certification template
I am creating a new Desired State Audit and am struggling with the condition(s) for the certification template. I have the filter conditions which is working and find records not meeting that criteria. I'm trying to generate follow on tasks where the...
Target record is not creating
Im using integration hub ETL to create or update my CIHowever, my import set isn't clearly displaying information such as the State and Target Record.How can I make this information showing clearly in the import set?Thank you!
Playbook to setup Service Graph Connector for Azure
Hi All, I have a requirement to setup a Service Graph Connector for Azure, for this I need playbook to provide as a prerequisite to setup this integration, if anyone have a handy, please do share with me.Is anyone have below details please let me kno...
Resolved! Audit template in CMDB classes
Hi team, we are working on CSDM implementation. We are creating audit template as a part of requirement. I am not sure about from where shall I create the audit template. I can get option in CI class manager and from tables as well. But my architect ...
Is there a process to follow to generate JWT key for setting up Service Graph connector for GCP?
We are trying to set up SGC for GCP. Having issue with JWT key, we are getting the error "Error Message Failed to read key from keystore. Get Key failed: Given final block not properly padded. Such issues can arise if a bad key is used during decrypt...
2024-10-16 03:07:01: MISSING_DEPENDENCY: In payload no relations defined for dependent class
2024-10-16 03:07:01: MISSING_DEPENDENCY:In payload no relations defined for dependent class [cmdb_ci_network_adapter] that matches any containment/hosting rules: [cmdb_ci_network_adapter >> Owned by >> cmdb_ci_hardware]. Add appropriate relations in ...
CMDB relationships
Just getting started with creating CMDB for a new customer. What is the best practice recommendation when setting up relationships (Depends on, Sends Data To, etc.) between Business Applications? Should the relationship be created at the Business ...
Business service, Technical service, Application service, Service offering
Hi Community,We are building our CMDB in our service now instance. We have a tool that will be mapping our CIs at the Infrastrucutre layer like, applications, servers, Networking devices etc. So this is going well. However we are having great difficu...
