hi all, for some of the server ci , chassis type is coming desktop , if we manually update , tried creating manaul reconcile rule but did not work . how can i restrict update from sccm or servicenow if updated manually . business ask if model.name ha...
Hi,I would like to know How "Name" field on IP address record is set? One thing is obvious to notice, IP address field and name field have same value. Can you please help me tracing the source which sets the value? i cannot find the script that is do...
Hi, Is there a way to have a report giving a list of server with no "Intantiates::Intantiate by" relationship with an active (State=on) virtual instance ? Thank you
II have an issue with the data in the CMDB of ServiceNow. We reuse the hostnames when we are complete a technical refresh on our servers in our environment. We have configured the our identification rule for hardware to check the name and serial numb...
Hi, We are running Australia, and I'm running discovery on Windows servers with a running instance of IIS and the IIS discovery pattern runs but it doesn't look like the IIS Virtual Directory discovery pattern despite the fact many IIS Virtual direct...
Hi all, I'm looking for guidance on Azure Stack HCI discovery. We have full Azure discovery running however I'm losing sight of previously discovered on-prem servers as they are migrated to HCI. I am struggling to find any documentation on this topi...
On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...
I'm evaluating the out-of-box Payment Device CI class (cmdb_ci_payment) and am struggling to understand the intended lifecycle for Retail Models (sn_ent_retail_model).The Payment Device model category specifies:CI Class: Payment Device (cmdb_ci_paym...
We have an older installation of ServiceNow. I have found that in our current CMDB CI Class Hierarchy structure, the services are not set up the same way as the current OOTB structure. Has anyone else had to do an update / reset with the structure ...
Hi. I would really like to thank everyone who have replied to my post regarding CIS-DF exam before.It was very helpful and have learned how much contents I must study to be familar with to pass the CIS-DF exam.I plan to take the exam 6 weeks later fr...
Hey ServiceNow Community! I'm thrilled to share that I recently passed the ServiceNow CIS – Data Foundations (CIS-DF) certification on my first attempt, answering 71 out of 75 questions correctly. Having worked deeply on CMDB and CSDM projects, I kno...
Hi Team, I have created scripted rest API where we reads the json body from request and map the data into one of the staging tables that mapped to transform map. As soon as the API is hit, the data is loaded into staging table then automatically ins...
Hi Team, We have integration with tesseract, where we get user records in bulk. Here, third party team provides data in JSON format hitting our snow API and we have to handle the data and copy it into our table. Please help with the multiple ways we ...
Hello,I am pretty new to CMDB (about 3 months), We have integrated BMC Remedy and moving legacy data into ServiceNow via integrationhub/transform map using a staging table. Someone imported 22k records into the alm_hardware and now they are on the cm...
Hi Team,I am seeing a mismatch in the OOTB CMDB Data Mismatch Report and would like to understand the best approach to resolve it.CI DetailsCI Name: bp-rtr-test03Actual CI RecordOS: Windows Server 2019 StandardDiscovery Source: ServiceNow Discovery P...
