How can I check for new and updated CMDB records from an external source?

fmaccioni · ‎11-17-2023

I am developing an integration with an external source and would like to verify the records that have been created or updated by the external source in the CMDB.
I'm pushing the updates from the external source using a new Discovery Source and using the IRE APIs

How can I check for new and updated CMDB records from that external source?

Is there an API as well?

Ashok Sasidhara · ‎11-19-2023

You can use the CMDB 360 feature to track how the CMDB data is getting updated from multiple data sources. This can be accessed from the 'CMDB 360' tab of CMDB workspace. Following are the pre-requisites for CMDB 360:

1. ITOM Discovery License (com.snc.itom.discovery.license) plugin needs to be installed

2. Multisource CMDB system property (glide.identification_engine.multisource_enabled) is set to true

The following URL has more details about this feature:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/co...

View solution in original post

Dr Atul G- LNG · ‎11-20-2023

Hi @fmaccioni

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

https://www.servicenow.com/community/cmdb-articles/new-cmdb-360-feature-available-in-cmdb-workspace-...

Activate the plugins in PDI and have a look.

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fmaccioni · ‎11-21-2023

Hi @Dr Atul G- LNG , thanks for the info!