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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
I am trying to export the ticket count for all ~750 business applications in Company Power from the task table of Service Now. This obviously leads to hundreds of thousands of results (over 140,000 tickets) but I am not interested in each ticket, I a...
Hello! I’m trying to determine which data visualizations are used on each dashboard and which tab they are located in by looking at ServiceNow tables, but I’m not seeing this information clearly.Specifically:I expected to find relationships between d...
Hello, I am testing Platform Analytics on the alm_hardware table and I found an inconsistency. The following dot-walked field is available in Group By: Configuration Item > Last Start Date [Computer] Technical path:ci.ref_cmdb_ci_computer.u_last_star...
Hello all We are proposing an architecture where the CMDB, Discovery, and Hardware Asset Management (HAM) remain in ServiceNow, while Jira Service Management (JSM) continues to be used as the operational ITSM platform.JSM would consume CI data from t...
Hello team, We had initially developed a Transform Map to transform data to ServiceNow CMDB. At that time, we had the configuration set to Run Business Rules as records get created/updated. Later, we changed this approach and started using the IRE ca...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
Welcome to the blog post where we will collect (& maintain) all known issues & remaining gaps, as we are executing against them to support your move to the Platform Analytics experience. To start, we would like to link towards this great blog post...
We just upgraded to Australia and all our dashboards transitioned over to Performance Analytics. I've previously created a basic report for keyword search. Our technicians utilize this to find older tickets by either a username, keyword, applicatio...
Hey All, I have a quick question. My client realized that the Copy with Filter link on the Platform Analytics dashboard isn't properly sharing with the filter. When the user copies it, and shares to another user, the user doesn't get the applied fi...
I have the following issue:When I run the discovery the OIDs are returned via SNMP Classify, the device is correctly classified. My pattern is triggered as it should to get additional information but non of the OIDs I tried are found. Even when I try...
In ServiceNow platform analytics I want to ask about the behavior of these two Filter element types "Pill" and "Typeahead" Why does the pill one has the minimum character to search is 3 but the Typeahead doesn't require one ? Please refer to these vi...
Hello Experts, We are using "Azure Devops" - to trigger CI/CD Pipeline for automated jobs done. Question is : What credential do we use here ?Where is that to be created ? We have used SGC- Azure and we created initially OAuth2.0 authentication. Bu...
Hi ITOM community, I am working on our software table, and I discovered that all our software CIs have the same created and update date which leads to lots of CIs. Our identifier is set to Key which is OOB. I will appreciate any ideas on how to tac...
After installing CMDB plugins like class models and service mapping, the table:cmdb_ci_cloud_orgis missing its name(label) and also dismissing all its IRE entries. This causes any Discovery to fail, as the pattern is not able to identifiy any IRE ent...
Hey All, I wanted to know that where the Run Script advanced script is actually stored/resolved (likely through the Variable framework/API rather than a physical column).
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