Operating hours for a location

[Adam Robbins1]

Is anyone tracking operating hours for a location (cmn_location) record?  If so, how did you go about it?

[Rampriya-S]

Can you please elaborate your question?

[Adam Robbins1]

Hi Rampriya,

Our IT support teams are looking to use the information to determine how critical an incident may be.  As an example, if something is going on affecting a location, but it is 2 AM and the operating hours are 8 AM to 5 PM, then not as critical.  If the same issue happens at 2 AM, but at a location operating 24x7, then higher criticality.

Thanks,

Adam

[Ashok Sasidhara · Accepted solution]

You can create the required entries related to operating hours on the Schedules (cmn_schedule) table. Then create a reference field named 'Operating hours' on cmn_location which refers to cmn_schedule

[Adam Robbins1]

Thanks Ashok!  I was thinking this as well as a potential solution.  I'll keep this open a little longer to see if any other feedback.