Application Service Class for SaaS services

[mcconnellsj]

Hopefully a simple one with a definitive answer.

Customer is at walk stage and defining Application Services.  The majority are SaaS services with no infrastructure (ServiceNow being a perfect example).  Question:

Which table should they be created in?  cmdb_ci_service_auto or cmdb_ci_service_discovered?

Thanks.

[Maik Skoddow · Accepted solution]

Hi @mcconnellsj 

Table [cmdb_ci_service_auto] is the parent for all specialized tables and is always a good choice for the beginning.

Service Mapping provides details about the application instance service in the [cmdb_ci_service_discovered] table, which is a child of [cmdb_ci_service_auto]. So if you don't have ServiceNow mapping you shouldn't use that table.

Maik

[mcconnellsj]

Thanks for the guidance Maik appreciated.