Extend CSDM life cycle stages in child tables

AA201
Tera Contributor

‎12-27-2023 10:23 PM

We want to use the CSDM life cycle stages/ states in Taxonomy node table (spm_taxonomy_node) under service portfolio management.

Please suggest how can we enable the stage /states and map those.

 

I tried to create a mapping in life cycle mapping table but not able to do so. 

Kindly Help. 

Thanks in advance.

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Community Alums
Not applicable

‎01-02-2024 03:35 AM

Hi,

 

I wouldn't customise the system to include Life cycle Stages and States on your Taxonomy Nodes. ServiceNow haven't implemented a lifecycle on this table (and other SPM tables), and you wouldn't have been able to create life cycle mapping records, as there are no legacy fields/subfields to choose from. This is a big warning sign in itself - customise at your peril.

 

If you absolutely feel that it's necessary to add Life cycle fields to the Taxonomy nodes table, you could add a couple of reference fields pointing at the relevant Life cycle mapping records.

 

I'd try and avoid this, though, and question why you would want it, and whether the Active flag plus the underlying life cycle stage/state values of the related Services would be sufficient instead.

 

Please mark as helpful, if this is useful.

 

Thanks, Jason

 

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