Does anyone know where I can find role definitions for the CSDM persona's?

[Andrew Barrs]

When I look at the Common Service Data Model 4.0 there are clear persona titles around the edge of the diagram.

But what differentiates a "Business Relationship Manager" from a "Customer Service Manager" in the Sell / Consume Domain. Similarly, what differentiates a "Technology Service Owner (Infrastructure)" from a "Technology Service Owner (Delivery)" and a "Application Service Owner (Applications & Platform)" in the Manage Technical Services Domain.

I cannot find a definition for these suggested roles and would like to somehow align them with existing roles in our organisation.

Also, I assume that these roles can be maintained within the CMDB using "Owned By" and "Managed By" etc. Has anyone gone down this path and would like to share their experience / warnings.

[Carolyn Rast · Accepted solution]

@Andrew- Do you have access to Now Create - nowlearning.servicenow.com/nowcreate?  

NowCreate: CSDM - CSDM Overview assets include - The CSDM Workshop (PowerPoint).

Slide 29 - Roles, responsibilities & personas.

[Andrew Barrs]

This is great. Thanks Carolyn. There is a lo more information in here

[Carolyn Rast]

I ❤️ those assets!  Excellent consolidation of CSDM.  The CSDM Data Model Examples are helpful too.