Healthcare organizations and CSDM

[snowdev8]

Hello,
From a Healthcare perspective, how do you model functional/medical departments like Cardiology, Oncology etc?
Do these fall under the traditional cmn_department list, or are there better ways to model these ?

[Nilesh Pol]

@snowdev8 

Here’s how you can model medical/functional departments like Cardiology, Oncology, etc., in ServiceNow, along with some best(standard) practice and recommendation for more specialized scenario.

The cmn_department table in ServiceNow is the standard table for representing business departments across different organizations. You can use this table for modeling healthcare functional departments, 

Steps to Use cmn_department:

1. Create Departments: Under the cmn_department table, create entries for Cardiology, Oncology, Pediatrics, etc., just like you would for any regular department.

2. Assign Employees: Use this model to assign your medical staff to these departments, just as you would for any other business role or function.

3. Link with ServiceNow Modules: You can link these departments to other ServiceNow modules, like Incident, Change, Service Catalog, or Knowledge, to associate them with workflows.

[snowdev8]

Hello, I wasn't asking about the 'How to create' , my question has more to do with 'how to model'.

Thank you for your input though