How to create an empty Application Service with 'Operational' status ?

Ishan4 · ‎04-04-2022

I want to create an Application Service but with no-entry point, when I do it from Application Service Dashboard it makes a non-operational Application Service. I am providing a Dynatrace id which later will scan and add CI but not at the moment of creation.

Natascia Heil · ‎04-13-2022

Create the application service in the class cmdb_ci_service_auto. That is the parent class of mapped application service (cmdb_ci_service_discovered) and does not check on the operational state.

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Ishan4 · ‎05-25-2022

Hi @TaylorJ ,

Thanks for reply. This method sounds really daunting, could you tell how to migrate apps from cmdb_ci_appl to other tables ?

Also if you could tell what does FLAT means ?

TaylorJ · ‎05-25-2022

Migrating files is as simple as changing the class from "Application" to "Application Service". The Class will determine what table the file will migrate to. In this example, the record will migrate to [cmdb_ci_service_auto] with the CLASS=Application Service. You will be able to view the file in the parent table, [cmdb_ci_service] also.

FLAT file for Application Service is a file that is only to manage the service of Application, not having the ability to create a Service Map.

If you want to create a service map from the file, change the class to CLASS=Business Service, then manually convert the file by using the UI button "Convert to Application Service", this will allow the functionality for service mapping.