Incident Properties for CSDM

[Dan Brown2]

I am looking at some videos on CSDM on the Now Learning portal and there are some Incident Properties that are mentioned, but on my instance they are not available.  How can I get these to appear?

[Barry Kant · Accepted solution]

hi Dan,

the properties are:

1. incident.refresh_impacted.include_affected_cis
2. com.snc.incident.populate_service_offering
3. com.snc.incident.populate_business_application

for the last 2 you also need to add related lists in the views. 

• Service Offerings
• Business Applications

Both will be populated/filled if the records are modeled via CI Relations ( cmdb_rel_ci ).
As the logic look upstream these relations. 
Meaning this happens when the first property is set to false. otherwise it looks for the svc_ci_assoc table relations.

Hope this helps.

Barry

[EricDohr]

Barry, for number one I did not know if you wanted to update it to "com.snc.incident.refresh_impacted.include_affected_cis."   The "com.snc." was removed on your post and may cause confusion if individuals use "is" or "starts with" in their query. 

[Barry Kant]

Thanks, good catch Eric, 

[Dan Brown2]

Thanks Barry that is helpful.

But those 3 options, aren't on my Incident Properties page.  I was wondering why, and how I can get them to appear?  Or is this one for HI Support?