Incident Properties for CSDM

Dan Brown2 · ‎04-04-2022

I am looking at some videos on CSDM on the Now Learning portal and there are some Incident Properties that are mentioned, but on my instance they are not available. How can I get these to appear?

Barry Kant · ‎04-04-2022

hi Dan,

the properties are:

incident.refresh_impacted.include_affected_cis
com.snc.incident.populate_service_offering
com.snc.incident.populate_business_application

for the last 2 you also need to add related lists in the views.

Service Offerings
Business Applications

Both will be populated/filled if the records are modeled via CI Relations ( cmdb_rel_ci ).
As the logic look upstream these relations.
Meaning this happens when the first property is set to false. otherwise it looks for the svc_ci_assoc table relations.

Hope this helps.

Barry

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Phil Scherry · ‎04-04-2022

Which ServiceNow version & patch level are you running?

Dan Brown2 · ‎04-04-2022

Rome Patch 4 Hot Fix 1b

Steve MacDonald · ‎04-04-2022

Dan - go to sys_properties.list and search for each of the properties (as Barry listed them). If they exist, go ahead an update them. Also, you will want to add the 'Incident Related List Properties' in the Categories related list.

You can also add the system properties yourself if they don't exist. Be sure to add the 'Incident Related List Properties' in the Categories related list.

Hafid1 · ‎06-15-2022

Hi Dan,

check the arguments of the incident properties module

https://<instance_name>.service-now.com/nav_to.do?uri=%2Fsys_app_module.do%3Fsysparm_clear_stack%3Dtrue%26sys_id%3D026651490bf63200ecfd818393673ac6

it should look include the category of the properties mentioned by Barry.

system_properties_ui.do?sysparm_title=Incident Management Properties&sysparm_category=Incident closure, Incident Re-open, Copy Incident and Create Child Incident, Incident Form Fields Configuration, Incident Related List Properties, Incident VA Conversation

Regards,

Hafid